Sales and Events Manager

The Swan, Bibury; Cirencester; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Food and drink discount

Wagestream access

Healthcare plan

Induction and training

Discounted hotel stays

Staff development

Job summary

The Swan, Bibury is seeking a Sales & Events Manager to lead pre-booked events, drive revenue, and deliver exceptional hospitality at our Bibury location. You will manage records, coordinate events, and work with a team to deliver memorable experiences.

Join us part-time, 24 hours across 3 days including weekends, with benefits such as food discounts, perks and Wagestream access. You'll be instrumental in growing our events calendar and guest satisfaction.

Qualifications

• Strong customer focus and commercial awareness.
• Excellent organisation and time management skills.
• Understanding of the operational running of the business/events.
• Great communication and people skills.
• Creative approach to problem-solving.
• High attention to detail.

Responsibilities

• Execute pre-booked strategy and deliver pre-booked revenue and covers targets.
• Drive additional business via outbound activity.
• Maintain accurate customer records and provide performance reports.
• Manage social media and online presence plan (website/listings).
• Identify key event opportunities to drive more business.
• Ensure excellent customer service in person and via email/phone.
• Coordinate the delivery of bespoke events across the year.
• Support recruitment and training of sales & events coordinator where applicable.

Skills

Customer focus

Organisation

Communication

Sales & marketing

Time management

Problem solving

Negotiation

Tools

Collins systems

Atreemo

Tonic

Job description

The Swan, Bibury
Sales & Events Manager - £15.20 per hour, Part Time, 3 days per week (must be available weekends) - approx 24 hours
Working alongside another Sales and Events manager
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Swan in Bibury, a former Cotswold coaching inn is located on the enchanting banks of the River Coln. Offering 22 guest rooms including accommodation in one of the four garden cottage suites, The Hotel also has a welcoming bar and popular brasserie.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What is the role of a Sales & Events Manager:

• Effectively execute pre-booked strategy.
• Deliver pre-booked revenue and covers targets.
• Drive additional business via outbound activity.
• Manage Collins, Atreemo & Tonic systems.
• Maintain accurate customer records and provide performance report as required.
• Execute social media platforms and online presence plan (including website & listings).
• Investigate the market and identify key event opportunities to drive more business.
• Boost conversion rate through quick and clear customer communication.
• Create and support delivery of bespoke events across the year.
• Recruit, train and develop sales & events coordinator (where applicable).
• Provide excellent customer service both in person and via email/phone.
• Communicate effectively with teams to ensure the successful delivery of bookings

What Skills would we like you to have?

• Strong customer focus and commercial awareness.
• Excellent organisation and time management skills.
• Understanding of the operational running of the business/events.
• Great communication and people skills.
• Creative approach to problem-solving.
• High attention to detail.
• Ability to meet tight deadlines and work on multiple projects.
• Good negotiation, sales and marketing skills.