Sales and Events Executive

Hand Picked Hotels; Worcester; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hourly pay £15.12 + service charge

28 days holiday + bank holidays

Uniform and meals on shift

Job summary

Hand Picked Hotels is seeking a Sales and Events Executive for Stanbrook Abbey Hotel in Worcester. The role involves converting inquiries into confirmed bookings, guiding events from initial contact to handover, and delivering outstanding guest experiences with a high level of service and personalised attention.

The position is full-time, five days out of seven, with a 40-hour week and an hourly rate of £15.12 plus service charge.

Qualifications

• Previous experience in a sales and events role, ideally within a luxury hotel or venue.

Responsibilities

• Deliver exceptional guest experiences by turning enquiries into bookings.
• Lead the planning journey for events from initial conversation to handover to operations.
• Build and maintain strong client relationships with a personalised approach.

Skills

Sales experience

Events planning

Communication skills

Customer service

Job description

Hand Picked Hotels

Sales and Events Executive -Stanbrook Abbey Hotel
Location: Worcester, Worcestershire, WR2 4UA
Salary: Starting at £15.12 per hour + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Sales and Events Executive a at Stanbrook Abbey Hotel, part of Hand Picked Hotels.

Set within the majestic surroundings of a former Benedictine monastery, Stanbrook Abbey Hotel is a one-of-a-kind luxury retreat where history, elegance, and outstanding customer service come together. With 70 individually designed bedrooms, a fine dining restaurant, inspiring event spaces, and beautifully landscaped grounds, we offer guests an unforgettable experience steeped in charm and tranquillity.

We’re proud to be part of a team that delivers outstanding hospitality with warmth, care, and attention to detail. Whether it’s welcoming guests to a romantic weekend away, hosting a dream wedding, or creating exceptional dining moments, we strive to make every experience extraordinary.

We’re looking for passionate, dedicated individuals who take pride in their work and want to be part of something truly special.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Stanbrook Abbey Hotel offers an inspiring place to grow your career.

What will the role involve?

As our Sales & Events Executive, you’ll be at the heart of delivering exceptional guest experiences, transforming enquiries into confirmed bookings and guiding each event seamlessly from initial conversation through to a polished handover to our operations team. Your attention to detail and dedication to impeccable standards will ensure every occasion is executed with elegance and care. With a natural talent for sales and a passion for hospitality, you’ll build warm, trusted relationships with clients while bringing their vision to life. From elegant weddings and intimate private dining occasions to milestone birthday celebrations, you’ll lead the planning journey with tailored recommendations and a highly personalised approach, creating distinctive and memorable experiences.

A true people person, you’ll nurture strong and lasting client relationships, inspiring trust and confidence from the very first interaction. Your enthusiasm, organisation, and expertise will position you as a trusted host throughout the planning process, with exceptional service, consistency, and attention to detail at the centre of everything you do.

Above all, this is an opportunity to join a passionate and supportive team where you can grow, feel inspired, and play a meaningful part in delivering outstanding hospitality experiences:

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £15.12, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will be a confident and personable sales professional with a passion for events and hospitality. You thrive in a fast-paced environment and take pride in delivering exceptional service.
• Previous experience in a sales and events role, ideally within a luxury hotel or venue.
• A proven track record of converting enquiries into confirmed business.
• Strong organisational skills and excellent attention to detail.
• Outstanding communication skills, both written and verbal.
• A proactive and customer-focused approach.
• Confidence in using hotel systems, with Opera experience preferre.
• The ability to build rapport quickly and maintain long-term client relationships.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 24 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

This is an opportunity to join a passionate and collaborative team within a high-quality hospitality environment. You will be part of a culture that values excellence, creativity, and genuine service, with opportunities to grow and develop your career.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.