Sales and Administration Assistant

AccuRoof; Charnwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales and Administration Assistant to provide essential administrative support and ensure smooth operations within the sales team. This role involves managing customer inquiries, processing orders, and maintaining accurate records. The ideal candidate will be well-organized, customer-focused, and proficient in Microsoft 365 applications. With a commitment to employee recognition and a supportive work environment, this position offers a competitive salary, generous holiday allowance, and opportunities for professional growth. Join a dynamic team where your contributions will be valued and make a real impact.

Benefits

25 days holiday + 8 bank holidays

Pension scheme with up to 7.5% contribution

Retail discounts via colleague portal

Cycle to Work scheme

Annual pay award and staff recognition schemes

Qualifications

• Ability to work well under pressure and meet deadlines.
• Proficient in Microsoft 365 applications and customer service.

Responsibilities

• Log and book customer training course applications.
• Process transport purchase orders and assist with invoicing.
• Respond to customer inquiries regarding pricing and stock.

Skills

Microsoft 365 applications

Customer service skills

Organizational skills

Communication skills

Ability to work under pressure

Tools

K8 Sales Order System

Job description

AccuRoof Shepshed, England, United Kingdom

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AccuRoof Shepshed, England, United Kingdom

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Direct message the job poster from AccuRoof

As the UK’s largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years – with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing knowledge and experience.

We are currently looking to recruit a Sales and Administrative Assistant to provide administrative support to the sales and operational functions and ensure the daily completion of general site administration tasks, as defined in the detailed responsibilities section below. Working closely with Inventory Management, Supply Chain, Finance, Branch and Sales teams, to ensure accurate order and invoice processing and query management and resolution.

What does the role involve?

• Logging and booking of all customer training course applications.

• Logging of customers Warranty applications and issuing of warranty certificate once signed off.

• Dealing with incoming calls from customers regarding pricing, delivery eta’s and stock enquiries, as well as making proactive calls to customers to chase quotes/orders

• Processing of Transport Purchase orders on K8 (Sales Order System)

• Assist with organising transport and liaise with existing 3rd party logistics firms to maintain customer service levels on deliveries.

• Input and process the sales order onto K8 sending all relevant order acknowledgements to the customer.

• Responding to customer inquiries, addressing concerns, and proactively communicating order status as well as assisting with customer credit queries

• Pricing of material to customers based on current up to date live pricing.

• Assist with the purchasing of non-standard stock items.

• Liaise with the sales and warehouse teams and check to ensure appropriate stock levels are available for orders to go out

• Invoicing, scanning and electronic filing of daily sales orders, advice notes and pick notes.

• Monitoring of the shared sales email inbox to answer and follow up on customer queries.

To be successful in this role, you will need to have:

• Ability to work well under pressure

• Well organised, efficient and able to meet deadlines

• Ability to both take direction while showing initiative

• Flexible, adaptable and receptive to new ideas

• Proficiency in Microsoft 365 applications.

• Can-do approach to work

• Good team working skills

• Ability to work with minimal supervision

• Polite and customer-oriented attitude

• Follows necessary health, safety and hygiene related rules and procedures

In return we offer:

• Competitive salary with annual pay award and staff recognition schemes

• 25 days holiday + 8 bank holidays. Company closed during Christmas period.

• A great pension, with SIG contributing up to 7.5% and up to 4x life insurance

• Money saving with retail discounts via colleague portal

• Cycle to Work scheme

SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Architecture and Planning

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