Sales Advisor (Welwyn Garden City)

Fexco; Welwyn Garden City; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading foreign exchange provider is seeking a part-time Retail Sales Advisor in Welwyn Garden City. In this role, you'll engage with customers, handle cash transactions, and ensure the highest service standards in a dynamic team environment. With competitive pay and a variety of benefits, this position offers an exciting opportunity for those with a passion for customer service.

Benefits

Annual bonus

Quarterly bonus scheme

28 days holiday, increasing to 31 with service

Discounted travel money

BUPA medical cash plan

Free uniform

Full training programme

Qualifications

• Excellent customer service experience in a cash handling environment.
• Experience working with foreign currencies preferred.

Responsibilities

• Identifying and delivering customer requirements and exceeding needs.
• Achieving sales and service targets and effectively handling cash.
• Dealing professionally with customer complaints and marketing initiatives.

Skills

Customer Service

Numeracy

Job description

Job description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our store in Welwyn Garden City.

This is a permanent part-time role working 22.5 hours per week across 3 days. These days will be every Monday, Friday and Saturday. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying £12.21 per hour, and great benefits which include an annual bonus, a quarterly bonus scheme, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You'll work along side an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

The successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach