Sales Advisor – Icon

Whittard Trading Ltd; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a vibrant team at a forward-thinking company dedicated to enhancing the tea and coffee experience! As a crucial member of the store team, you will deliver exceptional customer service, guiding patrons through a curated selection of premium products. This role is perfect for those who thrive in dynamic environments and are eager to share their passion for tea and coffee. With ongoing incentives and a supportive team culture, your contributions will be valued and rewarded. If you’re enthusiastic about creating memorable customer experiences, we want to hear from you!

Qualifications

• Ability to work effectively in a team and engage customers.
• Commitment to personal growth and achieving excellence.

Responsibilities

• Providing world-class customer service and managing front-facing duties.
• Leading in-store tastings to enhance the product experience.

Skills

Customer Service

Team Collaboration

Sales Targets Achievement

Product Knowledge

Education

Experience in Customer-Facing Roles

Job description

We're looking for enthusiastic individuals to join our Icon store team and help continue its success! If you're passionate about customer service, enjoy working in a dynamic environment, and want to be part of a growing company, we want to hear from you! At Whittard, we’ve been passionate about elevating the tea and coffee experience for our customers since 1886. Are you a tea and coffee enthusiast with a passion for sharing your knowledge with others? Join the Whittard Family today!

Please note this role is required to work a minimum of 8 hours a week.

Responsibilities

• Providing world-class customer service.
• Serving as an ambassador for our premium tea and coffee, guiding customers through our expertly curated selection to find their perfect purchase.
• Consistently achieving daily sales targets.
• Collaborating closely with your team to foster excellent working relationships.
• Managing front-facing duties including operating the till, engaging in customer service, and conducting tastings.
• Handling day-to-day operations such as cleaning, unpacking deliveries, managing stock, and banking duties.
• Leading in-store and on-street tastings to elevate the Whittard product experience.

Qualifications

• Proven ability to work effectively in a team.
• Confidence in engaging customers in meaningful product discussions and providing outstanding service and support.
• A commitment to personal growth and achieving excellence.
• Previous experience in customer-facing roles is desirable but not essential.

The Role Itself

You will be part of a friendly team in our bustling Icon store. Your role is pivotal in ensuring an unmatched customer service experience that encourages repeat visits. With ongoing store incentives including individual rewards and team benefits, joining Whittard means becoming part of a company that celebrates its team consistently.