Sales Advisor - Chingford/Chigwell

Scrivens Opticians & Hearing Care; Chigwell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Full training

Career progression

28 days annual leave (pro-rata)

Job summary

Scrivens Opticians & Hearing Care in the United Kingdom is seeking a Sales Advisor who will be the first point of contact for customers, helping them choose optical and hearing products that improve their lives. You’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

You will greet customers warmly, assist with product selection, and process sales while collaborating with Optometrists and Hearing Aid Audiologists to ensure a seamless journey.

Qualifications

• Friendly, approachable attitude and strong communication skills.
• Customer service or retail experience is preferred but not essential.
• Ability to work both in a team and independently with initiative.
• Willingness to learn and grow within a supportive environment.
• Basic IT skills and strong attention to detail.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems; support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Collaborate with Optometrists, Hearing Aid Audiologists and the branch team to ensure a seamless customer journey.

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

This vacancy is for full time between Chingford and Chigwell branches.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systemsSupport stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)