Sales Advisor 20h

H & M Hennes & Mauritz Gruppe; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

H & M is seeking a part-time Sales Advisor in London to provide exceptional customer service and enhance shopping experiences. The ideal candidate will be proactive, customer-focused, and possess a genuine interest in fashion. Benefits include a 25% employee discount and opportunities for career development.

Benefits

25% staff discount

Development opportunities

Participation in H&M Incentive Program

Qualifications

• Experience in customer service is advantageous but not mandatory.
• Interest in fashion and trends is required.

Responsibilities

• Provide high-level service and greet customers.
• Assist at cash desk, fitting rooms, and throughout the shop floor.
• Process deliveries, replenish stock, and merchandise garments.

Skills

Customer-focused

Proactive

Curious

Communicative

Collaborative

Positive

Education

Good English language skills

Job description

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You'll have the opportunity to provide high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are advantageous, they are not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive, and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive, and supportive of others
• You have good English language skills

Additional Information

This is a part-time position with a contract of 20 hours a week. Please apply by sending your CV in English as soon as possible.

We offer all our employees attractive benefits with extensive development opportunities worldwide. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition, all employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re committed to creating and maintaining inclusive, diverse, and equitable workplaces. Our teams should comprise a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide. Therefore, all diversity dimensions are considered in our recruitment process.