Sales Advisor 20h - 30h

H&M; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

H&M seeks a Sales Advisor to enhance customer experiences and assist in store activities. The role requires strong customer service skills and an interest in fashion. As part of a dynamic team, you will contribute to maintaining a welcoming environment and ensuring effective service delivery, while enjoying employee benefits.

Benefits

25% staff discount on all H&M Group brands

Inclusion in H&M Incentive Program (HIP)

Qualifications

• Good English language skills.
• Willingness to learn and adapt.
• Collaborative and supportive of others.

Responsibilities

• Provide high-level customer service and assist in-store operations.
• Process deliveries, replenish stock, and merchandise items.
• Collaborate with team members to create welcoming experiences.

Skills

Customer-focused

Proactive

Curious

Interest in fashion and trends

Communicative

Open-minded

Job description

Company Description

Job Description

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You will have the opportunity to provide high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Working collaboratively with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are beneficial, they are not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations.
• Proactive; you use your initiative to provide customers with a memorable shopping experience.
• Curious; you seek opportunities to improve processes and routines and take proactive action where needed.
• You listen to and show interest in others’ ideas and opinions.
• You’re honest and genuine in your approach.
• You are interested in fashion and trends.
• You are communicative, positive, and open-minded.
• You’re willing to learn and adapt.
• You’re collaborative, inclusive, and supportive of others.
• You have good English language skills.

Additional Information

This is a part-time position with a contract of 20 to 30 hours per week. Please apply by sending your CV in English as soon as possible!

Benefits

We offer attractive benefits with extensive development opportunities worldwide. All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. Additionally, employees are included in our H&M Incentive Program – HIP. More information about the program can be found here.

Inclusion & Diversity

At H&M Group, we are committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds and ideas, which positively impacts how we address challenges and relate to colleagues and customers globally. All diversity dimensions are considered in our recruitment process.