Sales Advisor

Land of Beds; Wigan; Hybrid; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Uncapped commission

Healthshield Package

Birthday off

Employee discount scheme

Charity Day

Loyalty rewards

Job summary

Land of Beds in Wigan is seeking a Sales Advisor to convert enquiries into sales across in-store, phone, and live chat channels. You will build rapport, negotiate terms, and guide customers to the best purchase decisions.

The role includes a 37.5-hour week, 9am–5pm shifts, weekend rotation, and comprehensive training. Expect an earning potential of £31,000+ with uncapped commission and a supportive team environment.

Qualifications

• Convert inbound sales enquiries across all channels – in-store, phone, email, and live chat – responding promptly and following up to maximise conversions.
• Handle customer finance agreements and recommend complementary products in line with company policy.
• Process accurate customer information and adhere to all sales team standards and procedures.
• Strong ability to follow sales processes, handle objections, and negotiate; excellent communication skills, verbal and written.

Responsibilities

• Convert incoming sales enquiries across all channels – in-store, over the phone, and via live chat – responding promptly, preparing quotes, and following up to maximise conversions.
• Handle customer finance agreements and recommend complementary products in line with company policy.
• Process accurate customer information and adhere to all sales team standards and procedures.

Skills

Sales experience

Negotiation

Communication skills

Time management

Attention to detail

Computer literacy

Job description

Speak to a bed expert: 01928 242829 Ends in… 0 days 06 hours 58 mins 3 5 secs

About the Role

Join our friendly Wigan team as a Sales Advisor and help customers make confident buying decisions while achieving sales success! You’ll be responsible for converting customer enquiries into sales across multiple channels (in-store, over the phone, and via live chat) by providing expert advice, building rapport, and using your negotiation skills.

Salary and Hours

• Basic salary: £26,000 (full-time, 37.5 hours per week)
• Uncapped commission: Realistic On-Target Earnings of £31,000+ based on performance

Hours

• 9am - 5pm
• Full-time (37.5 hours per week)
• Rota-based role working 5 days out of 7, including regular weekend cover, on a rotating pattern (exact days will vary week to week)

What You’ll Do

• Convert incoming sales enquiries across all channels – in-store, phone, email, and live chat – responding promptly, preparing quotes, and following up to maximise conversions
• Handle customer finance agreements and recommend complementary products in line with company policy
• Process accurate customer information and adhere to all sales team standards and procedures

How We’ll Support You

• A structured training programme to build your confidence, product knowledge, and sales skills
• Ongoing development including factory visits, brand training, and The Land of Beds Way sales training
• Coaching, feedback, and support to help you consistently improve and succeed
• A friendly, experienced team who want you to do well from day one

What We’re Looking For

• Sales experience in-person or over the phone
• Strong ability to follow sales processes, handle objections, and negotiate
• Excellent communication skills, verbal and written
• Strong time management and ability to multi-task in a fast-paced environment
• Computer literate with good literacy and numeracy skills
• Ability to build rapport quickly and maintain strong interpersonal relationships
• Detail-oriented, proactive, positive, and resilient
• Honest, trustworthy, and dedicated to delivering excellent customer service

Why You’ll Love Working Here

• Base pay of £26,000 plus uncapped commission – your earning potential is in your hands
• Healthshield Package
• Friendly, collaborative store environment
• Birthday off to celebrate your special day
• Employee discount scheme for personal purchases
• Charity Day – one paid day to volunteer for a cause you care about
• Opportunities for loyalty rewards and long-service recognition