Sales Advisor

Purely Recruitment Solutions; Swindon; On-site; GBP 25,000 - 60,000; Full time

Benefits offered by this job

28 days annual holiday incl. bank hols

Health care cover

Birthday leave

Contributory Pension scheme

Free Car Parking

Job summary

Purely Recruitment Solutions is seeking a Sales Advisor for a client in Swindon. This permanent role requires working five days out of seven with rotating hours, including weekends.

You will handle inbound calls and online leads, tailoring cruise-and-tour packages and presenting high‑value itineraries to close sales. Strong customer focus, excellent communication, and proficiency with Excel/Outlook are essential; travel and cruise sales experience is desirable.

Qualifications

• Sales experience required
• Preferably within a call centre environment
• Travel and/or Cruise sales experience would be desirable
• Strong computer literacy
• Working knowledge of Excel, Word, Outlook, and internet research tools

Responsibilities

• Handle a mixture of inbound sales calls and Web site driven leads, identify customer needs using a sales approach
• Build rapport quickly and recommend tailored cruise-and-tour holiday packages
• Present complex, high-value itineraries with confidence and expertise
• Create meaningful customer engagement, overcome objections, and close sales
• Offer alternative solutions when original itineraries do not align with client preferences

Skills

Sales experience

Call centre experience

Strong computer literacy

Excel

Word

Outlook

Internet research tools

Tools

Excel

Word

Outlook

Internet research tools

Job description

Sales Advisor

Permanent

Swindon

Salary - £25,000 OTE - £40, 000 - £60,000

This role will be 5 days out of the 7. You will be working on a rotating basis of 8:45am-5:30pm, 10:45am-7pm and 11:45am-8pm.

We are currently recruiting for a Sales Advisor to join our client based in Swindon.

Key Responsibilities:

• Handle a mixture of inbound sales calls and Web site driven leads, identify customer needs using a sales approach
• Build rapport quickly and recommend tailored cruise-and-tour holiday packages
• Present complex, high-value itineraries with confidence and expertise
• Create meaningful customer engagement, overcome objections, and close sales
• Offer alternative solutions when original itineraries do not align with client preferences

Meet or exceed KPIs related to:

• Conversion rates
• Gross margin delivery
• Data capture accuracy
• Enquiry handling performance
• Accurately calculate pricing and deliver timely, detailed quotations
• Complete booking administration with precision and compliance
• Collaborate within a high-energy sales team to drive collective performance
• Work cross-functionally to ensure a seamless and premium customer journey
• Adhere to call centre compliance standards, including ABTA regulations, and data protection policies

Skills & Experience:

• Sales experience required
• Preferably within a call centre environment
• Travel and/or Cruise sales experience would be desirable
• Strong computer literacy
• Working knowledge of Excel, Word, Outlook, and internet research tools

Critical Competencies:

Highly motivated, goal-oriented sales professional with strong self-discipline

Proven ability to achieve and exceed KPIs in a commission-based environment

Strong commercial acumen, including understanding gross margin and profitability

Skilled at building rapport and establishing trust quickly

Adaptable communication style to deliver personalised service

Organised and accountable, with a strong sense of ownership

Resilient and energised by working in a fast-paced, target-driven environment

Excellent listening, negotiation, and closing skills

Flexible availability, including weekends and extended hours as required

Exceptional attention to detail

Benefits:

• 28 days Annual holiday including bank holidays
• Health care cover
• Birthday leave
• Contributory Pension scheme
• Free Car Parking