Sales Advisor

Euro Car Parts Ltd.; Portadown; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Pension Contributions

Life Assurance

Employee Assistance Programme

Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

Euro Car Parts Ltd. is looking for a dedicated customer service representative in Portadown. In this role, you will interact directly with customers via phone, email, and in-branch, providing guidance and support to enhance their experience. You will collaborate with various teams to maximise customer satisfaction and contribute to the success of the business.

The ideal candidate will have a passion for customer service and experience in a sales environment, as well as interest in the marine sector. Benefits include competitive salary, career growth opportunities, and a supportive work culture.

Qualifications

• Passion for delivering fantastic customer service.
• Experience in a sales advisor/customer service position.
• Interest in boating and/or knowledge of the Marine industry.
• Good communication and problem-solving skills.

Responsibilities

• Greet and serve customers in a polite and helpful manner.
• Handle customer transactions and work on SOP systems.
• Collaborate with teams to maximize customer opportunities.
• Assist in stock management and receiving deliveries.
• Maintain a clean and well-stocked branch.

Skills

Customer service experience

Sales advisor experience

Knowledge of marine industry

Good communication skills

Knowledge of Microsoft Windows and Office

Problem-solving skills

Job description

Job Overview

Aquafax is the UK’s leading distributor of marine equipment, specialising in distributing marine industry leading brands to our extensive customer base throughout the UK and Ireland. In this role, you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and elevate their experience with our company.

What We Offer

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Key Responsibilities

• Greet and serve customers, being polite, patient and helpful from the moment they enter the branch.
• Work on SOP system and handle customer transactions.
• Deliver a balanced performance across key business metrics and KPI measures inline with business goals and objectives.
• Collaborate with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer-first culture.
• Assist in receiving deliveries and stock management procedures.
• Keep the branch clean, tidy, well presented and re-stocked.
• Assist the Branch Manager with obtaining and maintaining customer relationships.

Skills And Experience

• A passion for and experience in delivering fantastic customer service.
• Previous experience in a sales advisor/customer service position.
• Interest in boating and/or knowledge of the Marine industry.
• Good communication skills.
• Knowledge of Microsoft Windows and Office Applications.
• Able to plan, prioritise and problem solve.
• Knowledge of SOP systems.
• Result driven and highly motivated by delivering and exceeding targets.

Benefits

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions – We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.