Sales Advisor

Ee Contact Centres; North Tyneside; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP appointments for you and your,

Free parking

Discounts on EE products

Job summary

EE's Newcastle and North Tyneside contact centre is hiring a sales advisor to answer incoming calls from existing EE customers and help them find the best deals on phones and broadband. You'll also explain product options and guide customers to the right tech solutions.

You'll work in a friendly, targets-driven environment with training provided; benefits include generous leave, 24/7 GP access, free parking, and discounts on EE products.

Qualifications

• Outgoing and energetic with strong communication skills.
• Excellent listening and ability to understand customer needs.
• Comfortable meeting targets in a fast-paced environment.

Responsibilities

• Take incoming calls from existing EE customers to find the best deals on phones and broadband.
• Explain product options and navigate EE tech products with customers.
• Engage in lively sales conversations and help customers make confident choices.
• Contribute to a targets-driven team and deliver excellent customer service.

Skills

Excellent communication

Fluent English

Listening skills

Sales-driven

Job description

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function:

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  Shifts: 12 hour shifts on a two week rotation. Monday Tuesday Wednesday Thursday Friday Saturday Sunday

08:30-21:00 08:45-21:00 OFF OFF OFF 08:00-20:00 08:00-20:00 OFF OFF 08:45-21:00 08:45-21:00 08:45-21:00 OFF OFF If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our team's in Newcastle and North Tyneside are full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you’ve heard about sales Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…

• Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.
• People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you’ll be better off at EE

GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we’re passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you’re working with people like you. It’s a sociable, supportive environment.