Sales Associate

EE; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP appointments

Free parking

EE product discounts

Job summary

EE is seeking a Sales Advisor at our Newcastle contact centre. You will handle incoming calls from EE customers, guide them to the best deals on phones and broadband, and help navigate a range of tech products. The role rewards talent with uncapped commissions and strong benefits, based in a lively sales team.

You’ll join a full-time team on a structured shift pattern, with training and ongoing development opportunities. A customer-focused attitude and good listening skills are essential.

Qualifications

• Strong listening and communication skills.
• Comfort with a target-driven environment.

Responsibilities

• Take incoming calls from existing EE customers and help them find the best deals on phones and broadband.
• Explain product options and guide customers to the right solutions.
• Assist customers in navigating EE products and services to improve satisfaction.

Skills

Inbound calls

Customer service

Deal recommendations

Tech product knowledge

Tools

CRM systems

Job description

Where:

BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne, NE12 8ETFull time:

PermanentSalary:

£26,116 rising to £26.738 after 8 months of being here, plus incentives and bonusesStart date:

Start date:

January 2027

Shifts:

12 hour shifts on a two week rotation.

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday
• 08:30-21:00
• 08:45-21:00
• OFF
• OFF
• OFF
• 08:00-20:00
• 08:00-20:00
• OFF
• OFF
• 08:45-21:00
• 08:45-21:00
• 08:45-21:00
• OFF
• OFF

What does being a sales advisor involve?

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales

Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…

Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.

It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.

People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you’ll be better off at EE

Why you’ll be better off at EEGREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.

UNCAPPED COMMISSION – the more you sell, the more you can earn.

BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.

GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.

FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.

GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.