Sales Advisor

EE; Greater London; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP appointments

Free parking

Discounts on EE products

Job summary

EE is hiring at its Newcastle contact centre. You will join a lively sales team, handling incoming calls from EE customers to secure the best deals on phones and broadband. The role trains you to match customers with the right products, with targets that reward performance in a fast-paced, supportive environment.

The position offers a structured progression, with shifts on a two-week rotation and a competitive benefits package including uncapped commission and family-friendly perks.

Qualifications

• Outgoing, energetic and good listener.
• Fluent communicator, comfortable talking to customers.
• Experience in retail or hospitality helps.]
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• Taking incoming calls from EE customers to find best deals on phones and broadband.
• Explaining product options clearly and helping customers navigate EE services.
• Meeting sales targets and contributing to a busy contact centre team.

Responsibilities

• Taking incoming calls from EE customers and helping them find the best deals on phones and broadband.
• Guiding customers through EE products and services with clear, friendly advice.
• Working to meet individual sales targets within a high-energy team environment.

Job description

Where:

BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne, NE12 8ET

Full time: Permanent

Salary:

£26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses

Start date:

January 2027

Shifts:

12 hour shifts on a two week rotation. Monday 08:30-21:00 08:45-21:00 OFF OFF OFF 08:00-20:00 08:00-20:00 OFF OFF 08:45-21:00 08:45-21:00 08:45-21:00 OFF OFF

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team's in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales. Don't let what you've heard about sales put you off. Let's smash a few myths… Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• Great Money - you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION - the more you sell, the more you can earn.
• BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.