Sales Associate

EE Limited; Cramlington; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP service

Free parking

EE discounts on products

Job summary

EE Limited in the North East region is seeking a friendly Sales Advisor to handle incoming calls from existing EE customers, helping them choose the best deals on phones and broadband. You'll explain product options, listen carefully, and match customers to the right package.

The role offers uncapped commission, strong progression, and flexible leave options, with training provided. Join a lively team at EE and BT's front line, with great benefits and a focus on development and customer

Qualifications

• Outgoing and energetic personality.
• Fluent talker with excellent listening skills.
• Comfortable handling customer inquiries and guiding them to the best option.

Responsibilities

• Take incoming calls from EE customers and help them find the best deals on phones and broadband.
• Explain product options and navigate EE's tech products to customers.
• Match customers to the most suitable package based on their needs.

Skills

Customer service

Sales

Active listening

Communication

Job description

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash.

Our North Tyneside OR Gosforth team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our North Tyneside OR Gosforth contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Don't let what you've heard about sales put you off. Let's smash a few myths.

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It's not cold calling. The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's hard selling. It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION - the more you sell, the more you can earn.
• BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.