Sales Advisor

Richemont; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading luxury watch retailer as a Sales Associate in London. You'll be responsible for providing outstanding customer service, achieving sales targets, and building lasting client relationships. This role offers a dynamic work environment with opportunities for personal growth and development.

Benefits

Private healthcare and dental

30 days holiday including Bank Holidays

Increasing annual leave scheme

Qualifications

• Experience in a target-led environment.
• Ability to manage and prioritise workload.
• Experience handling customer queries in person and by phone/email.

Responsibilities

• Greeting customers and managing the sales process.
• Responding to customer enquiries via various channels.
• Developing personal clientele through effective selling skills.

Skills

Sales driven

Outstanding customer service

Strong communication

Highly organised

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Role Insight

This is an exciting opportunity to join our driven and ambitious team at our newly refurbished flagship boutique at The Royal Exchange, London, where you will be responsible for achieving sales targets, building a portfolio of clients and ensuring that an outstanding level of service is provided at all times.

We’re all about the customer experience here at Watchfinder so first and foremost your role will be to ensure that your client receives the best in store experience, leaving them with a smile on their face and a watch on their wrist.

Demonstrating a proactive approach and driven mindset you will network with your clients, guiding them through the sales process where you will forge long standing and very fulfilling relationships.

Collaborating with your colleagues is essential to positive store performance which is why we firmly believe that teamwork is fundamental to being successful at Watchfinder.

This role is 40 hours per week on a Monday – Friday basis.

Roles and Responsibilities

• Greeting customers that are visiting the store or scheduled in for appointments.
• Responding to all customers enquiries via telephone, email or through our website
• Managing the sales process from start to finish - appointments and viewings to purchases and aftersales care
• Managing your ongoing pipeline of customer enquiries via a diary system to maximise to fullest conversion
• Developing personal clientele through effective use of the selling skills, proactive client outreach and use of client book
• Keeping the store clean and tidy ensuring immaculate presentation for customers
• Sharing your experiences and knowledge with colleagues to develop as a team

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

To be part of this exciting journey, apply now!

About you…

• Sales driven with experience working in a target led environment
• Outstanding customer service skills ensuring that customer receive the best experience possible
• Highly organised with the ability to manage and prioritise your own workload
• Strong communication skills, ideally with experience in handling customer queries in person and by phone/email
• The ability to work both independently and as part of a team
• Some experience in negotiation would be advantageous, however this is a skill that can be trained with the right attitude
• A positive ‘can do’ approach and a willingness to learn

Our Benefits & Incentives

As well as a competitive salary and commission structure we also offer a great benefits package:

• Private healthcare and dental
• 30 days holiday including Bank Holidays
• Holiday scheme – Increasing annual leave