Sales Advisor

GSF Car Parts; Dacorum; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave (including bank)

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Employee discounts

Training and career progression

Job summary

GSF Car Parts is a leading UK automotive parts distributor seeking a Sales Advisor to deliver exceptional customer service while driving sales. You will handle telephone and online inquiries, promote product promotions, and work within a dynamic sales team to meet personal and team targets.

The role emphasizes relationship-building with customers, accuracy in order handling, and continuous product knowledge development through internal literature and e-learning.

Qualifications

• Experience in telesales or customer service, ideally in a fast-paced sales-driven environment.
• Able to work well under pressure and deliver results to meet targets.
• Excellent interpersonal and communication skills, both written and verbal.
• Willingness to learn and develop; a collaborative team player.

Responsibilities

• Develop customer relationships and apply effective sales techniques.
• Answer telephone queries and electronic queries to promote product promotions.
• Fully satisfy customer needs regarding parts orders, reservations or queries.
• Contribute to a positive team performance and promote sales promotions.
• Liaise with the Distribution Co-ordinator to ensure delivery requirements are met.
• Develop knowledge of products through internal literature.
• Use E-learning portal to improve performance.

Skills

Telesales

Customer service

Sales techniques

Communication skills

Team player

Tools

CRM software

Job description

About The Role

At GSF Car Parts, our Sales Advisors make it happen. They are outgoing, dynamic and passionate, and always ensuring they are giving the very best service. They care about their customers and our business, and this is part of the foundation to making our business so successful.

Main Duties

• Developing sound customer relationships and applying effective sales techniques
• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales product promotions
• Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met
• Develop knowledge of products through study of internal literature
• Use E-learning portal to improve performance

Working Hours

45 (average) hours Monday to Friday, including alternate Saturday working.

About You

As a Sales Advisor, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

What You'll Need to Succeed

• Able to work well and deliver results under pressure
• Organised with great attention to detail
• Customer focussed
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• IT Literate
• Knowledge of car parts and MAM/Allicat would be helpful but isn't essential

What We'll Offer

• Opportunity to earn a performance based bonus as part of this role
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.