Sales Advisor

GSF Car Parts; Walsall; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Performance-based bonus

20 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Employee discounts

Financial wellbeing products

Paid volunteer days

Training and career progression

Job summary

GSF Car Parts is seeking a Sales Advisor to support the branch by delivering outstanding customer service and driving sales performance. You will join a dynamic team, respond to telephone and electronic queries, and help customers with parts orders and promotions.

The role emphasizes accuracy, teamwork, and a proactive approach to learning about products. Working hours are Monday to Friday with alternate Saturday shifts; benefits include a bonus potential and opportunities for training and

Qualifications

• Experience in telesales and/or customer service, ideally in a fast-paced sales-driven environment.
• Able to work well under pressure and deliver results.
• Excellent interpersonal and communication skills, both written and verbal.

Responsibilities

• Develop sound customer relationships and apply effective sales techniques.
• Assist in sales of product promotions by answering telephone and electronic queries.
• Fully satisfy customer needs in respect of parts orders and queries.
• Contribute to a positive team performance and work on personal sales targets.
• Liaise with the Distribution Co-ordinator to meet delivery requirements.
• Develop product knowledge through internal literature and e-learning.

Skills

Telesales experience

Customer service experience

Team player

Organised

Attention to detail

Excellent communication

Job description

About The Role

At GSF Car Parts, our Sales Advisors make it happen. They are outgoing, dynamic and passionate, and always ensuring they are giving the very best service. They care about their customers and our business, and this is part of the foundation to making our business so successful.

We are looking for an outgoing Sales Advisor who as part of your role will support the branch by fully satisfying customers needs and contribute towards achieving branch and individual sales targets.

Main Duties Include

• Developing sound customer relationships and applying effective sales techniques
• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales product promotions
• Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met
• Develop knowledge of products through study of internal literature
• Use E-learning portal to improve performance

Working Hours

## (average) hours Monday to Friday, including alternate Saturday working

About You

As a Sales Advisor, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

What You'll Need To Succeed

• Able to work well and deliver results under pressure
• Organised with great attention to detail
• Customer focussed
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• IT Literate
• Knowledge of car parts and MAM/Allicat would be helpful but isn't essential

What We’ll Offer

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.