Sales Administrator

Aspire Jobs; Three Legged Cross; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in telecoms and IT solutions is seeking a Sales Administrator to support their growing team. This role requires strong customer service skills, attention to detail, and a high level of IT literacy. The successful candidate will handle customer inquiries, coordinate responses, and assist in sales processes, all while receiving full training. If you are tech-savvy and eager to learn, this is a great opportunity to join a well-established team.

Benefits

23 days holiday + bank holidays

Free parking

Pension

Qualifications

• Strong interest in technology, IT, or telecoms.
• High level of IT literacy and proficient with MS Office.
• Excellent organisational and multitasking skills.

Responsibilities

• Handle customer queries via email and phone.
• Produce quotes and assist in building solution proposals.
• Maintain and update customer records and sales collateral.

Skills

Customer Service

Attention to Detail

Time Management

Communication

Research

Tools

MS Office

MS Outlook

Job description

Hours: 8.30am-5pm Mon-Fri - office based (can be flexible on hours for the right person, including school hours 5 days per week)

Benefits: 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.

PLEASE NOTE, DUE TO THE LOCATION OF THIS ROLE, YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.

Aspire Jobs is working with our telecoms and IT solutions client, who is now looking to recruit a Sales Administrator to join their growing team. They are a well-established company offering full training for the suitable candidate.

This Sales Administrator role is suitable for someone who is tech-savvy and interested in technology, telecoms, or IT. You should be willing to learn, possess strong customer service skills, and have exceptional attention to detail, common sense, sales administration, and time management skills. IT computer literacy and a good telephone manner are essential, and training will be provided.

You will handle day-to-day enquiries and some basic account management, supporting a small, busy team. Your responsibilities include dealing with and allocating enquiries.

To be successful in the Sales Administrator role, you will have:

• A strong interest in technology, IT, or telecoms
• High level of IT literacy - proficient with MS Office and MS Outlook
• Excellent organisational and multitasking skills
• Effective and positive communication skills, team-oriented
• A good fit with company ethos
• A 'can-do' attitude
• The ability to handle multiple client queries simultaneously
• Research skills and independent thinking
• Competence, diligence, organisation, and thoroughness

Job Description

Responsibilities of a Sales Administrator:

• Handle customer queries via email and phone
• Coordinate responses to customers through email, phone, or ticketing system
• Raise tickets for technical support queries
• Provide updates, follow-ups, and responses to customers
• Produce quotes and assist in building solution proposals with the sales team
• Process customer orders through the management system
• Coordinate with technical and operational departments to inform responses and manage orders and projects to completion
• Maintain and update customer records, pricing, and sales collateral
• Participate in sales/marketing meetings, contributing ideas and updates
• Develop monthly sales reports and track sales performance
• Communicate customer feedback internally
• Enhance product and service knowledge to better handle queries and quotes
• Liaise with suppliers and monitor product and supplier developments