Administrator

Infinigate UK & Ireland; South Cerney; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Hybrid working arrangements

Birthday day off

25 days annual leave rising to 28 days

Electric car purchase scheme

Cycle to work scheme

Life assurance 4 x basic salary

5% employer matched pension

Private medical insurance

Job summary

Infinigate UK & Ireland is seeking an exceptional Client Inside Sales Specialist to join the Internal Sales Team. Based at our South Cerney office, this permanent role combines office collaboration with home working.

You will support sales, renewals and product teams UK-wide, handling quotes, orders and CRM updates, while delivering accurate, timely administrative support. If you have experience in admin coordination, customer service or sales support in IT security or related fields, this is a

Qualifications

• Professional and effective communication skills.
• Strong customer service orientation and multitasking ability.
• Numerate with strong attention to detail.
• Excellent relationship-building abilities.
• Experience with quotation, order entry and CRM systems.
• Calm under pressure and able to work in a team.

Responsibilities

• Manage quoting and sales order processes from PO receipt to supply chain.
• Produce daily customer back order and invoice reporting.
• Assist with managing the RMA process.
• Ensure CRM system is used and updated.
• Collaborate with account management, supply chain and renewals teams.
• Develop strong working relationships across UK-wide teams.

Skills

Communication skills

Customer service

Numeracy

Relationship building

IT systems for quotation

CRM familiarity

Calm under pressure

Tools

MS Excel

MS Word

MS Outlook

Job description

Infinigate Group are a leading, global distributor, specialising in total cyber security solutions and services. With 4 UK offices based in London, Woking, South Cerney and Fareham, we take pride in providing unrivalled support and value for our vendor and reseller partner communities.

Our team at Infinigate consists of IT security experts as well as highly skilled support staff. With the right people in place, our laser focus is on positive customer outcomes and long-term stable partnerships with our vendors. To deliver this objective we adopt a flat hierarchy, high performing teams, efficient decision-making processes and a nurturing and learning environment which rewards performance.

Role Purpose

Infinigate UK&I is seeking an exceptional administrator to join their dynamic and evolving Internal Sales Team as a Client Inside Sales Specialist. Infinigate is a leading value-added distributer within the IT-Security industry and this role is pivotal to supporting the wider sales, renewals and product teams, based UK-wide. You will gain an introduction to a range of departments, balance a varied workload and proactively manage a customer base with all related administrative duties.

In this role you can expect no two days to be the same, fantastic team comradery and reward for a job well done! If you have gained some experience within administrative coordination, customer service or sales support particularly within a related industry, this opportunity may be the next step in your career!

We are pleased to offer this role as permanent opportunity, based at our offices in South Cerney. This role is hybrid with 3 days working in office and 2 days working from home.

Duties & Responsibilities

• To manage the quoting and sales order processes from receipt of PO from customer through to Supply Chain Team including quality checks and error resolution
• Daily customer back order and invoice reporting
• Assist with managing the RMA process
• Ensure the CRM system is used and updated
• In-depth understanding of systems and processes
• To assist with basic level quotations and queries
• To have a strong working relationship with account management, supply chain and renewals functions

General Skills

• Professional and effective communication skills
• High regard for customer service along with priority management and the ability to multitask
• Numerate with good attention to detail
• Proficient in MS applications including Excel, Word and Outlook
• Good relationship building skills
• Previous experience of IT systems for quotation, order entry, CRM
• A knowledge of product set would be desirable but not essential
• Calm under pressure

Personal requirements

• Aim High! Driven and self-motivated with the ability to work on own initiative
• Own it! Commitment to the delivery of tasks, often under pressure and to deadlines
• Be open! A teamplayer & collaborative approach
• Up to £26,000 per annum plus an additional £1,200 variable commission following 6-month probation
• 25 days annual leave rising to 28 days with length of service plus bank holidays.
• Day off on your birthday.
• Electric car purchase scheme
• Cycle to work scheme
• Life assurance of 4 x basic salary and group income protection from start date.
• 5% employer matched pension contributions after 3 months service.
• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
• Hybrid working arrangements and standard office working hours are 9am – 5.30pm
• Employee assistance programme for practical and emotional support.
• Free parking and complimentary refreshments onsite.

Infinigate Group

Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at [e-mail]