Sales Administrator

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in serviced office solutions is seeking a Sales Admin to enhance customer experiences in London. This role involves timely communication with clients, managing appointments, and supporting the sales team to achieve targets. The company values a small team culture, emphasizing personal growth and a commitment to service excellence. Join a dynamic environment where your contributions directly impact client satisfaction and company success. If you are proactive, detail-oriented, and passionate about customer service, this opportunity is perfect for you.

Benefits

Bonus Scheme

25 Days Holiday

Career Growth Opportunities

Training Provided

Qualifications

• At least 1 year of administration experience required.
• Strong communication skills essential for client interactions.

Responsibilities

• Respond to inquiries promptly and manage sales team schedules.
• Log leads and assist in achieving sales targets.

Skills

Communication Skills

Problem Solving

Time Management

Attention to Detail

Customer Service

Education

High School Diploma

Administration Experience

Tools

CRM Software

Microsoft Office

Job description

We are a successful, fast-paced serviced office company based in London that puts service at the forefront of everything we do. We provide luxurious and tailored office space for clientele from an array of business industries. We combine the magic ingredients of in-depth knowledge, experience in the industry, along with a genuine passion to create a well-respected brand to create unforgettable customer service experiences for our clients.

Occupying six business centres across Central London, we are always exploring new ways in which to expand and enhance our offering, to ensure we remain at the forefront of the market. Even so, we are devoted to operating within the mindset of a small company culture. We are a family and our people are the most important part of our brand. We care for our people so our people are empowered to care for our customers. At the heart of this are our core company values:

Positively responsive, we service clients attentively and always with a smile.

Problem Solving, genuinely thoughtful, we look at every problem from the client’s point of view.

Above and Beyond, devoted to deliver, we take ownership, responsibility and are empowered to make decisions.

Key Responsibilities – A typical day in the life of the Sales Admin Role

1. Timely response to all incoming enquiries to the company, with information returned on a same-day basis.
2. Logging of leads and enquiries in a fashion that supports internal data capture and reporting.
3. Efficient diary and appointment management for sales team with adding and modifying viewing schedule across the One Avenue portfolio and the appropriate follow-ups as required.
4. Assuming current processes and developing new ones to assist in streamlining the sales process and increasing results.
5. Clear, effective communication both verbal and written to brokers, agents, prospective clients and fellow team members.
6. Presentation of the company, both verbal and written to be compliant with our brands, values and behaviours.
7. Achievement of KPIs based on daily activity, pipeline management and enquiry-to-tour conversion (and supporting tour-to-deal conversion).
8. Assisting in achievement of new workstation sales targets (i.e. clients) across the One Avenue portfolio and owning the commercial relationship with those clients moving forward.
9. All information given to brokers, agents and prospective clients on pricing and availability to be within a commercial, financial and legal structure (including IT and Telecoms) that’s prior approved by the Executive and/or Commercial Director.
10. Building strong relationships with external intermediaries such as Broker community and the Commercial Real Estate Agent community.
11. Compliance with the processes and procedures as laid down by the company.
12. Utilising the systems and software provided by the company to present information externally and internally in the required format within the timeframes laid down by the company.
13. Developing a reputation internally and externally with clients and the wider industry for excellence, honesty and integrity in everything that you do.
14. Good communication and telephone manner.
15. Good work ethic.
16. Must be able to work based in the office.
17. At least 1 year administration experience.
18. Ability to work across multiple projects simultaneously with a high level of accuracy and attention to detail.

Benefits:

• Bonus Scheme
• 25 Days Holiday (not including bank holidays)
• Extensive opportunities for career growth within the company
• Training provided throughout to empower your development