Sales Administrator

Cara Technology Limited; Leatherhead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic company, Cara Technology Limited, is seeking a Sales Administrator to join their team in Leatherhead. The successful candidate will manage customer orders, maintain CRM records, and support logistics and training delivery. This full-time role offers competitive pay, 26 days of holiday, and a flexible working environment post-probation.

Benefits

26 days annual leave plus bank holidays

Flexible working hours

Pension scheme and sick pay

Free on-site parking

Personal development opportunities

Qualifications

• Minimum of 3 years experience in sales administration or similar.
• Strong working knowledge of CRM systems, preferably HubSpot.
• Proficient in Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Manage customer orders through the e-commerce platform.
• Prepare and issue quotes and process purchase orders accurately.
• Support the sales team with quotes, order processing, and customer invoicing.

Skills

Customer Relationship Management

Order Processing

Communication

Attention to Detail

Organizational Skills

Education

Bachelor's degree or equivalent

Tools

HubSpot

Microsoft Office

Job description

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Cara Technology Limited provided pay range

This range is provided by Cara Technology Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Leatherhead, Surrey (hybrid after probation)

Hours: Full-time, 37.5 hours/week

Salary: Competitive and negotiable based on experience

Holiday: 26 days plus bank holidays

Summary

We’re seeking an experienced and detail-oriented Sales Administrator to join our growing team. This role supports a wide range of commercial and operational activities — from processing customer orders and maintaining CRM records to preparing quotes and supporting logistics and training delivery. You'll also play a key part in general office administration and act as a first point of contact for many of our customers and visitors.

This is not an entry-level role. We’re looking for someone with at least 3 years of experience in an administrative position, ideally with hands-on experience using a CRM (preferably HubSpot), processing purchase orders, and working with e-commerce systems.

You’ll report to our Sales Support and Sales Admin Manager and join a fast-paced, adaptive, and friendly team that supports a global customer base. The successful candidate will be based full-time in our Leatherhead office during their 3-month probation period. After this, hybrid working (typically 2 days per week in the office) will be introduced.

We’re a highly adaptive business, and progression in this role is flexible — whether you want to deepen your expertise in admin, branch into training, or explore account support, there are multiple career paths open to the right candidate.

Key Responsibilities

Sales Administration

• Manage customer orders through our e-commerce platform (aroxa.com)
• Prepare and issue quotes
• Process purchase orders and handle sales documentation with accuracy
• Collaborate with logistics to ensure prompt, accurate delivery
• Maintain and update CRM records (HubSpot)
• Support the sales team with quotes, order processing, and customer invoicing
• Assist with credit control and payment follow-ups
  
  

Customer Relationship Management

• Build and maintain strong relationships with internal and external customers
• Communicate clearly and professionally via email and phone
• Ensure CRM data is accurate, organised, and up to date
  
  

Customer Support

• Respond to queries related to the Taster Validation Scheme (TVS)
• Provide support through our CRM (HubSpot) and issue login details as needed
• Maintain high product knowledge to assist customers confidently
  
  

Training Course Support

• Organise travel and accommodation for training sessions
• Prepare training rooms and course materials
• Assist in sample setup and course coordination
• Occasionally support on-site training (typically 1–2 trips per year, each 2–5 days)
  
  

General Office Administration

• Manage office supplies and reordering
• Answer incoming calls and direct appropriately
• Greet visitors and prepare meeting rooms for external guests
• Support general office operations
  
  

Education, Experience, & Personal Characteristics

Essential

• Minimum of 3 years’ experience in a sales administration or similar role
• Strong working knowledge of CRM systems (preferably HubSpot)
• Experience processing purchase orders and quotes
• Familiarity with e-commerce platforms and/or online order systems
• Proficient in Microsoft Office (particularly Excel and PowerPoint)
• Excellent written and verbal communication skills
• High attention to detail and organisational skills
• Ability to manage multiple tasks in a fast-paced environment
• Willingness and ability to travel internationally (up to 2 weeks/year)
  
  

Desirable

• Bachelor's degree or equivalent professional experience
• Experience with accounting tools such as Xero
• Knowledge of ISO 9001:2015 or similar quality systems
• Strong customer service mindset and flexibility to support other areas of the business
  
  

What We Offer

• Competitive salary based on experience
• 26 days’ annual leave plus bank holidays
• Flexible working hours
• Hybrid working (typically 2 days/week in the office post-probation)
• Full-time office-based onboarding during the 3-month probation period
• Pension scheme and sick pay
• Free on-site parking
• Personal development opportunities and support for professional memberships
• Regular company events and team socials
• Enhanced parental and bereavement leave
• A friendly, supportive, and adaptive working culture with room to grow in multiple directions
  
  

Please Note

• Applicants must have the right to work in the UK; we are not able to offer visa sponsorship for this role.
• The role is based full-time in our Leatherhead office during the probation period. After this, hybrid working (typically 2 days in-office per week) will be phased in.
  
  

Equal Opportunities

We are an equal opportunities employer and welcome applications from all backgrounds. If you require any adjustments to the recruitment process, please let us know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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