Sales Administrator

Adecco; Bury St Edmunds; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company is seeking a Sales Administrator to support their Trade Account Managers and enhance customer service operations. The role includes dealing with customer inquiries, managing orders, and utilizing a CRM system, with opportunities for progression available. Ideal candidates will exhibit strong communication skills and a confident manner while navigating sales processes.

Qualifications

• Familiarity with CRM systems for customer record maintenance.
• Proficient in Microsoft Office Suite, especially Excel and Outlook.
• Experience in customer service roles preferred, but training will be provided.

Responsibilities

• Support Trade Account Managers to maintain and develop new customers.
• Manage incoming calls and internal sales team support.
• Handle order processing and logistics queries.

Skills

Communication

Self-motivation

Customer service

PC usage

Telephone manners

Tools

CRM system

Microsoft Office

Job description

The main aim of the Sales Administrator is to support the Trade Account Managers to maintain and develop new customers, whilst maintaining a high level of customer service. The business front is an online web shop generating sales and even more importantly trade leads.

The role is wide ranging dealing with inbound enquires, administrative tasks, using our live chat section on our website and customer service for any existing or new customers for the business. The customer range is also wide and can be, for example end-users, trades people, builders and installers.

There is a clear path for progression if this is a route you wish to take.

• Dealing with incoming calls
• Supporting internal sales team
• Managing projects through the design process
• Dealing with logistics queries
• Manage the general inbox
• Handle live chat enquiries
• Order processing
• Dealing with returns & credits
• Identifying and handing opportunities to the Trade Account Managers
• Maintain a high level of customer service
• Review plans and specifications, consult customers to ensure they are purchasing the correct products for their needs
• Handle technical queries when required

Skills required:

To effectively communicate in oral and written communications

Confident telephone manner

Confident use of a PC to communicate internally and externally

Self - Motivated

Friendly, energetic personality

Experience within the trade is preferred but not essential, all training on systems and products will be given.

Systems knowledge: There are systems and software in place to assist with this role, including:

CRM system to maintain accurate customer records for all communication and organising workflow.

Microsoft Office package, including Outlook for the use of email, Excel for recording data which along with the telephone these are critical tools for this role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Created on 22/06/2025 by TN United Kingdom