Sales Administration Specialist

Hager UK; Telford; On-site; GBP 22,000 - 32,000; Full time

Job summary

Hager UK is seeking a Sales Administration Specialist based in Telford for a permanent role within the Sales & Marketing department. You will be the face of Customer Service, owning customer journeys, processing orders, and delivering a high-quality experience across all interactions.

You will build strong relationships with internal teams and customers, manage inbound calls and emails, and maintain product knowledge to support our brands. A proactive, organized mindset is essential.

Qualifications

• Customer-focused professional with a commitment to high-quality service.
• Excellent communication and interpersonal skills for internal and external teams.
• Highly organised with the ability to manage multiple tasks accurately.

Responsibilities

• Act as the face of the Customer Service team and own customer interactions.
• Build strong relationships with internal sales teams and customers.
• Process sales orders accurately in line with defined standards.
• Handle inbound calls and emails with fast, professional responses.
• Maintain product knowledge across Hager brands to support customers.
• Ensure compliance with Quality, Health, Safety and Environmental standards.

Skills

Customer relations

Communication skills

Organised

Collaboration

Proactive mindset

Job description

Why join the Sales & Marketing department?

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor‑made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!

As a Sales Administration Specialist you will report to the Customer Care - Team Leader in the Sales & Marketing department based in Telford for a Permanent contract.

What you will do?

• Act as the face of the Customer Service team, delivering a seamless and best‑in‑class customer experience by taking full ownership of customer interactions and journeys.


• Build strong relationships with internal sales teams and customers, ensuring alignment, clear communication and efficient collaboration across all activities.


• Accurately process sales orders in line with defined standards, ensuring data quality, timely execution and compliance with internal procedures.


• Manage inbound calls and emails, providing fast, professional and solution‑oriented responses within agreed service levels.


• Maintain a strong level of product knowledge across all Hager brands, continuously developing expertise to better support customer needs.


• Ensure compliance with Quality, Health, Safety and Environmental standards, while adhering to all internal processes and company values.

What about you?

• You are a customer‑focused professional with a strong commitment to delivering high‑quality service and building long‑term relationships.


• You demonstrate excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external customers.


• You are highly organised and detail‑oriented, able to manage multiple tasks while ensuring accuracy and efficiency.


• You show a strong ability to collaborate and adapt, working effectively in a dynamic environment and aligning with different stakeholders.


• You are action‑oriented and resilient, with a proactive mindset and a willingness to take ownership and drive results.

You are comfortable working with ambiguity and demonstrate a strong sense of accountability, always acting with professionalism and integrity.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth


• Opportunities to learn and grow through Hager Group's awarded Hi University.


• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.


• You will be invited for a first interview with the hiring manager & the recruiter


• A second Interview will be then organized with the N+2 & the HR manager