Sales Admin - Ironmongery

Streamline Search Ltd; Havant; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Streamline Search Ltd in Havant, England, is seeking an experienced Ironmonger or sales coordinator to manage our online ironmongery operation. This role blends technical product knowledge with sales administration and customer service to keep the online shop up to date and orders flowing.

You will read floor plans and door specifications, advise customers, and coordinate stock and delivery, with hybrid work potential for the right candidate.

Qualifications

• Experience in architectural ironmongery
• Ability to read floor plans and door schedules
• Experience in sales administration and customer service
• Strong organisational skills and attention to detail

Responsibilities

• Manage and maintain the online ironmongery shop
• Update product listings, specs and pricing
• Process orders and online enquiries
• Coordinate stock availability and delivery schedules
• Ensure accurate and efficient order processing
• Identify opportunities to improve the online customer experience and increase sales
• Interpreting floor plans and door specifications to assist customers

Skills

Sales administration

Customer service

Order management

Technical ironmongery

Education

Experience in architectural ironmongery

Tools

Online ordering systems

Floor plan interpretation

Job description

Sales Admin - Ironmongery (JJ3518) Havant, England

Salary: GBP30000 - GBP35000 per annum

Ironmongery Sales Coordinator

Salary: £30,000 Basic + Commission
Working Hours: Mon – Friday 40 hours a week,

Hybrid working potential for the right candidate

The Opportunity

We are looking for an experienced Ironmonger or someone with a strong background in architectural ironmongery to join an established and growing business, taking responsibility for the day-to-day management of its online ironmongery operation.

This is a varied role combining technical knowledge, sales administration, customer service and order management. You will play a key role in ensuring the online shop is kept up to date, customer enquiries are managed effectively and orders are processed and delivered efficiently.

The ideal candidate will have previous experience within the ironmongery or fire door industry, with the technical understanding to interpret floor plans, understand door specifications and identify the correct ironmongery requirements on a door-by-door basis.

You will act as an important point of contact for customers, keeping them informed throughout the ordering and delivery process, while also identifying opportunities to generate additional sales and grow the online business.

This is an excellent opportunity for someone with an ironmongery background who enjoys a combination of technical work, sales and customer interaction.

Key Responsibilities

• Managing and maintaining the company's online ironmongery shop.
• Ensuring product listings, descriptions, specifications and pricing are accurate and regularly updated.
• Processing incoming customer orders and online enquiries.
• Managing order confirmations, stock availability and delivery schedules.
• Ensuring orders are processed accurately and efficiently.
• Identifying opportunities to improve the online customer experience and increase sales.
• Technical Ironmongery & Fire Door Knowledge
• Using your knowledge of architectural ironmongery to assist customers with product selection.
• Interpreting floor plans, door schedules and technical drawings.
• Understanding fire door requirements and the importance of selecting suitable, compatible ironmongery.
• Reviewing individual door specifications and identifying the required products on a door-by-door basis.
• Assisting customers with technical product queries and providing appropriate solutions.
• Understanding relevant fire door hardware requirements and product specifications.

Customer & Order Management

• Acting as a key point of contact for customers throughout the order process.
• Keeping clients updated on order progress, lead times and delivery schedules.
• Coordinating with suppliers to ensure products are available and delivered on time.
• Managing customer queries and resolving any order or delivery issues.
• Building strong relationships with existing customers and encouraging repeat business.
• Sales & Business Development
• Handling incoming sales enquiries and converting opportunities into orders.
• Identifying opportunities to upsell additional products and generate repeat business.
• Developing relationships with contractors, installers, builders and other industry professionals.
• Supporting the continued growth and development of the online ironmongery business.

What We're Looking For

• Previous experience within architectural ironmongery, ideally as a qualified or experienced ironmonger.
• A good understanding of fire door ironmongery and associated products.
• Ability to read and interpret floor plans, door schedules and technical drawings.
• Understanding of door-by-door ironmongery specifications.
• Previous experience in sales administration, order processing or customer service.
• Strong organisational skills and attention to detail.
• Confident communicating with customers and suppliers.
• Comfortable working with online ordering systems and maintaining product information.
• A commercially minded approach with an interest in sales and business growth.
• Someone who can work independently and take ownership of their responsibilities.