Sales Admin Apprentice: Customer Care & Ordering

St Helens; St Helens; On-site; GBP 15,000 - 18,000; Full time

Job summary

LCD Supplies, formerly Leigh Cables Distribution, is seeking an enthusiastic Sales Admin Apprentice to join our family business in St Helens. Gain office experience and work towards a recognised apprenticeship while developing skills in customer service, sales administration and order processing. Hours are 40 per week: Mon-Thu 8am-5pm, Fri 8am-4:30pm.

Start on 4 January 2027. Training includes Customer Service Practitioner (Level 2) with remote on-the-job delivery and at least 6 hours of

Qualifications

• GCSE Maths and English (grade A-C or 4-9 or equivalent) required.
• Training course Customer service practitioner (level 2) included in apprenticeship.
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Answering telephone calls, taking accurate messages and directing enquiries to the appropriate colleague.
• Responding to customer emails professionally, with support from the team.
• Helping prepare quotations using agreed prices and information provided by colleagues.
• Processing customer orders accurately, checking product codes, quantities, prices and delivery details.
• Preparing and sending order acknowledgement.
• Helping prepare invoices and other sales paperwork.
• Updating customer details, order records and relevant information on our computer systems.
• Checking stock availability and confirming information with the warehouse team.
• Liaising with colleagues and suppliers to obtain prices, product information and delivery updates.
• Keeping customers informed about the progress of their enquiries and order.
• Following up quotations and outstanding enquiries as directed.
• Helping resolve routine customer queries and passing more complex matters to the appropriate colleague.

Skills

Customer care skills

Keen to learn

Education

GCSE Maths & English (A-C / 4-9)

Customer service practitioner (level 2)

Job description

LCD Supplies, formerly Leigh Cables Distribution, is seeking an enthusiastic Sales Admin Apprentice to join our family business in St Helens. Gain office experience and work towards a recognised apprenticeship while developing skills in customer service, sales administration and order processing. Hours are 40 per week: Mon-Thu 8am-5pm, Fri 8am-4:30pm.

Start on 4 January 2027. Training includes Customer Service Practitioner (Level 2) with remote on-the-job delivery and at least 6 hours of