Sales Admin

Yolk Recruitment Ltd; Cardiff; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Birthday off

Casual dress

Two-week Christmas shutdown

21 days annual leave, increasing to 25

Job summary

Yolk Recruitment Ltd in Cardiff is seeking a Sales Administrator to support employers and apprentices through onboarding, from enrolment to programme start. You will manage multiple enrolments, maintain learner records, and ensure a smooth handover to the wider team.

This is a fast-paced role combining customer service, administration and relationship management. The position offers Monday–Friday, 9am–5pm, office-based work with a £30,000 salary and benefits including private healthcare and

Qualifications

• Previous administration or customer service experience.
• Excellent telephone and communication skills.
• Strong organisational skills with attention to detail.
• Confidence using Microsoft Office and digital systems.
• Ability to manage multiple tasks and priorities simultaneously.
• A proactive approach with the confidence to follow up on outstanding actions.

Responsibilities

• Act as the primary contact for employers and apprentices throughout onboarding.
• Build strong, professional relationships from the first interaction.
• Keep customers updated on enrolment progress and respond promptly.
• Provide guidance and support throughout the onboarding process.
• Create and maintain learner records within internal systems.
• Set up apprenticeship funding through the Digital Apprenticeship Service (DAS).
• Monitor active enrolments and chase outstanding documents by phone and email.
• Prepare learners for handover to the wider administration team.
• Deliver an outstanding customer experience throughout the enrolment journey.

Skills

Administration experience

Customer service

Organisational skills

Telephone skills

Microsoft Office

Multitasking

Proactive follow-up

Tools

Aptem

Digital Apprenticeship Service (DAS)

Learner management system

Job description

Sales Administrator

Cardiff | £30,000 | Full-Time | Office Based (Monday-Friday, 9am-5pm)

Yolk Recruitment is excited to be partnering with a growing training and education provider to recruit a Sales Administrator. This is an excellent opportunity for someone who enjoys building relationships, keeping processes organised and delivering a first-class customer experience from the point of sale through to enrolment.

If you're an organised administrator with a confident telephone manner and enjoy supporting customers through important milestones, this could be the perfect next step in your career.

The Role

As the Sales Administrator, you'll become the main point of contact for employers and apprentices throughout their onboarding journey. You'll proactively manage multiple enrolments, keep communication flowing and ensure every learner is fully prepared before being handed over for programme start.

This is a fast-paced role that combines customer service, administration and relationship management, making it ideal for someone who thrives on keeping people engaged and ensuring nothing falls behind.

Key Responsibilities

Employer & Apprentice Support

• Act as the primary contact for employers and apprentices throughout onboarding.
• Build strong, professional relationships from the very first interaction.
• Keep customers updated on enrolment progress.
• Respond promptly to phone and email enquiries.
• Provide guidance and support throughout the onboarding process.
• Help overcome barriers preventing employers or learners from completing their onboarding.

Onboarding & Administration

• Create and maintain learner records within internal systems.
• Send employment documentation for electronic signature.
• Set up apprenticeship funding through the Digital Apprenticeship Service (DAS).
• Issue onboarding information to employers and apprentices.
• Monitor active enrolments to ensure progress remains on track.
• Proactively chase outstanding documents and actions by phone and email.
• Maintain accurate records of all communications.
• Update internal trackers and elevate any enrolments at risk of delay.
• Prepare learners for a smooth handover to the wider administration team.

Customer Experience

• Deliver an outstanding customer experience throughout the enrolment journey.
• Build trust and confidence with employers and apprentices.
• Maintain regular communication to keep engagement high.
• Represent the organisation professionally at all times.

What We're Looking For

Essential

• Previous administration or customer service experience.
• Excellent telephone and communication skills.
• Strong organisational skills with exceptional attention to detail.
• Confidence using Microsoft Office and digital systems.
• Ability to manage multiple tasks and priorities simultaneously.
• A proactive approach with the confidence to follow up and chase outstanding actions.

Desirable

• Experience within apprenticeships or education.
• Knowledge of the Digital Apprenticeship Service (DAS).
• Experience using Aptem or another learner management system.
• Background in sales support, onboarding or account management.

Salary & Benefits

• £30,000 salary.
• Private healthcare.
• Pension scheme.
• Birthday off.
• Casual dress.
• Two-week Christmas shutdown without using annual leave.
• 21 days annual leave, increasing to 25 days after two years, plus bank holidays.
• Monday-Friday working hours (9am-5pm).