Sales & Account Manager (UK based)

Adelphi Group; Haywards Heath; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension Plan contributions

Job summary

The Adelphi Group invites applications for a Sales & Account Manager in Adelphi Healthcare Packaging. Based onsite in Haywards Heath, you will nurture existing accounts and identify new business opportunities within the pharmaceutical packaging sector.

You will work with cross-functional teams, report to the Sales Director, and travel domestically/internationally as needed. The role emphasizes building relationships, delivering solutions, and driving revenue growth with autonomy.

Qualifications

• Minimum 5 years’ experience in sales / account management.
• Proven generation of sales through customer development.
• Proven track record of winning new business.
• Excellent communication and interpersonal skills.
• Willingness to learn and collaborate with cross-functional teams.
• Foreign travel may be required for customer visits and events.

Responsibilities

• Manage existing accounts and drive growth through upselling and cross-selling.
• Prepare pricing and proposals; maintain customer relationships and expectations.
• Provide sales forecasts and reports to leadership.
• Identify new opportunities; lead negotiations to favorable outcomes.
• Conduct customer visits and maintain CRM data accuracy.
• Collaborate with marketing, QA, procurement and customer service.

Skills

Account management

Sales

Communication

Customer relationships

Negotiation

Tools

CRM software

Job description

At The Adelphi Group of Companies, we are proud of the products and the high level of services we provide to our customers and the importance of our philanthropic activities to give back to the community. We have been a privately owned family organisation over 75 years, over which time, we have acquired multiple businesses and exponentially expanded our product portfolio both domestically and internationally. Our focus is manufacturing and distributing packaging equipment and accessories, predominately in the highly regulated businesses of Pharmaceuticals, Biotech, Diagnostics and Sterile Products, with expertise in additional market sectors of Cosmetics, Food & Beverage, Household products, and Lube Oil.

Our business has shown strong growth over the years but we are looking for strong talent to further support our mission-driven vision in a highly fluctuating market environment. We are looking for an experienced individual to become our Sales & Account Manager for Adelphi Healthcare Packaging (AHP).

This role will directly report to the Sales Director and will collaborate strongly with other key leaders for the best and highest interests of the employees, shareholders, community, and those impacted by our business. International and UK travel will be necessary.The role will be based onsite at our head office in Haywards Heath, Sussex.

The Role

As a Sales & Account Manager, you will play a key role in driving our company’s growth by nurturing established accounts and identifying new business opportunities. Working closely with customers in the pharmaceutical packaging industry, your primary goal will be to help our customers achieve success in their drug development ambitions.

This role provides a high degree of autonomy, enabling you to shape your working day, develop customer relationships, and contribute directly to company leadership through account reporting, project progress updates, and customer insights. You will collaborate with cross-functional teams, including marketing, quality assurance, procurement, and customer service, to deliver exceptional solutions and service to our customers.

Key areas of responsibility:

Manage Existing Accounts

• Develop and implement strategies to drive account growth by identifying opportunities for upselling and cross-selling.
• Prepare and present pricing, ensuring accuracy and alignment with customer needs.
• Manage customer relationships - follow up on quotes, proposals, and customer queries to build trust and strengthen relationships.
• Provide account performance reports and detailed sales forecasts to leadership.
• Develop and execute pricing strategies and lead negotiations to achieve mutually beneficial outcomes.
• Conduct customer visits where necessary to enhance engagement and communication.
• Proactively manage customer expectations regarding stock levels, delivery timelines, and overall service.
• Maintain professional curiosity, actively seeking to understand customers’ evolving needs.

New Customer Acquisition

Identify, Target and Win New Customers

• Proactively perform customer outreach through calls, social media platforms, emails, and meetings to generate leads.
• Investigate and monitor market trends to understand customer behaviour, industry developments, and competitive landscape.
• Conduct market research to identify opportunities and build targeted outreach strategies.
• Represent the company at industry events, conferences, and trade shows to build brand visibility and network with potential customers.

Technical Support

• Present tailored solutions to customers by clearly explaining technical product details and demonstrating their value.
• Develop in-depth knowledge of Adelphi and its Partners product portfolio.
• Propose innovative and effective solutions that meet customer requirements and exceed expectations.
• Identify opportunities to upsell by highlighting complementary products or services.

Maintain Customer Data

• Ensure the accurate and timely update of CRM systems to track customer interactions and pipeline progress.
• Set up and maintain new customer accounts, ensuring compliance with company processes.
• Keep organised records of customer conversations, meetings, and agreements for future reference.
• Maintain both hard copy and electronic files to ensure easy access and proper documentation.

Requirements:

• Minimum 5 years’ experience in sales / account management
• Proven generation of sales through customer development
• Proven track record of winning new business
• Excellent communication and interpersonal skills
• Willingness to learn and work collaboratively with cross-functional teams
• Foreign travel (customer visits, exhibitions, external audits, training, etc) may be required, including the potential need to be able to travel for a few days on occasion.
• Identifies and navigates overlaps between sales, marketing and business development to find solutions for the best relationship and business outcomes.
• Maintain a high degree of accuracy and attention to detail

What’s on offer:

• Pension Plan contributions

Adelphi’s core values are

Nurturing the next generation: for example, we are involved in local projects such as Youth Entrepreneurs Academy and the Young Green Briton Challenge. We sponsor various local junior sporting activities and welcome young people into the business for work experience, apprenticeships, site tours and one of our directors is a STEM Ambassador.

Charity and community:for example, we have a charity partner of the year chosen by our employees. We give a significant amount of money each year to various local charities all relating to the arts, youth and sustainability. Our parent company Adelphi Holdings provides affordable housing to key workers and employees. We have supported local businesses by improving/rebuilding workspace to high standards. We are members of local business associations where we network and share ideas.

Sustainability:for example, we are actively involved in the Sustainable Business Partnership and Let’s Go Net Zero initiatives. We are actively working towards Net Zero by 2050 using carefully selected resources to assist us on our journey. We are working towards a B Corp certification that reflects our own values of nurturing people and planet as well as profit.