Sales Account Manager

RLDatix; Tottenham; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Private health insurance

Group accident insurance

Employee Assistance Program (EAP)

Loyalty Awards for long service

Job summary

RLDatix, UK-based, is seeking an Account Manager to drive Existing Business revenue growth through Upsell and Expansion within its QCS Account Management team. You’ll own the full sales cycle from research to closing deals, across inbound and outbound channels, aligning with cross-functional teams.

The role focuses on managing existing accounts, identifying expansion opportunities, and delivering compelling product demonstrations to demonstrate ROI and value.

Qualifications

• 1–3 years in a 360 / full cycle account management role.
• Proven success achieving upsell/expansion targets in SaaS or software.
• Experience in a high-growth startup with high-volume transactional sales.
• Exposure to selling in regulated markets; understanding SaaS metrics and funnel management.
• Willing to commute to Central London office on a hybrid basis (twice per week).

Responsibilities

• Identify expandable accounts and map opportunities for Upsell/Expansion.
• Manage inbound/outbound pipeline to meet revenue targets.
• Create quarterly revenue attainment plans using MEDDPICC framework.
• Qualify and discover customer needs, build ROI-focused business cases.
• Deliver tailored product demos and forecast monthly revenue accurately.
• Collaborate with Go-To-Market, Product, and Leadership to close deals.

Skills

Full cycle sales

Upsell/Expansion

SaaS / Software sales

Regulated market sales

Hybrid working

Collaboration mindset

Job description

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

At QCS (part of RLDatix), we believe everyone deserves access to safe, high-quality care. That's why we provide the UK's leading digital platform for compliance, quality, and care management. Our solutions support social care and health providers in delivering outstanding services, making it easier to stay compliant, embed best practice, manage care effectively, and focus on what really matters - people.

We're searching for a UK-based Account Manager to join our QCS Account Management team, so that we can drive Existing Business revenue growth through Upsell and Expansion. The Account Manager will manage the full-cycle sales strategy for existing business accounts, leading the entire sales process including researching, prospecting, advising, negotiating contracts, and closing deals across inbound and outbound channels for Upsell & Expansion.

How You'll Spend Your Time

• Own and execute on the signal process for identifying expandable customer accounts, mapping accounts to uncover Upsell and/or Expansion opportunities
• Manage and prioritise a mix of inbound leads and self-generated outbound pipeline to ensure consistent coverage against your revenue targets
• Develop and execute on quarterly revenue attainment plans, using the MEDDPICC sales framework to drive new business acquisition and achieve your monthly goals
• Conduct structured qualification and discovery to identify and deeply understand your customers' needs, pains, and desired business outcomes, building effective business cases that demonstrate ROI and the value of QCS products
• Deliver tailored Product Demos to show how QCS drives key outcomes for customers, and forecast monthly revenue attainment accurately
• Partner effectively with cross-departmental colleagues across Go-To-Market, Product, and Leadership to drive and close business, while operating with high integrity and adhering to internal sales methodologies

What Kind of Things We're Most Interested in You Having

• Circa 1 – 3 years' experience in a 360 / Full Cycle Account Management role (or a mix of New Business / Account Management / Sales Development)
• Proven success achieving against Pipeline and Existing Business Upsell and/or Expansion targets (rather than a retention target), ideally within a SaaS or Software business
• Experience in a high growth, fast-moving start-up, with proficiency in a high-volume, transactional Sales Motion
• A track record of performance with <£10k ASPs & SMB buyers preferred, alongside an excellent understanding of SaaS Sales metrics, sales funnel management, and outbound pipeline generation
• Exposure to selling in regulated markets and a desire to sell in a fast-growing, mission-led environment
• A collaborative, resilient, and solution focused mindset
• Ability to commute to our Central London office on a hybrid basis (twice per week)

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best.

Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.