Sales Account Manager

First Fence; Swadlincote; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive ofBank

Holiday Leave

Job summary

First Fence is seeking an Account Manager to develop and grow a select list of customer accounts, promoting our products and services while collaborating with other departments to deliver exceptional value.

You will build strong client relationships, manage contracts, forecast sales, and identify opportunities for upsell and cross-sell, driving revenue growth and client satisfaction. This role demands flexibility, initiative, and a proactive, customer-centric mindset.

Qualifications

• Strong relationship building with clients and stakeholders.
• Proven sales experience with targets.
• Ability to manage multiple accounts and plan strategically.
• Analytical mindset with market awareness.
• Comfort with CRM systems and sales tools.

Responsibilities

• Build and maintain relationships with key accounts.
• Execute sales strategies and upsell/cross-sell.
• Develop account plans and forecast sales.
• Negotiate terms and manage contracts.
• Collaborate with internal teams for seamless client experience.
• Educate clients and maximise use of offerings.
• Track KPIs and provide data-driven insights.
• Support client retention and loyalty initiatives.
• Address issues proactively and ensure service excellence.
• Maintain documentation and compliance.

Skills

Relationship Building

Sales and Negotiation

Account Management

Market Analysis

Communication

Problem-Solving

Technical Proficiency

Data Analysis

Customer Service

Adaptability

Teamwork

Tools

CRM systems

Sales tools

Industry software

Job description

Job Overview

Reporting to the Head of Sales Account Manager, you will play a vital role in the development and growth of a select list of customer accounts. You will positively and effectively promote the business and the products/services we provide, while working alongside collaboratively with other departments. As you'd expect with a demanding Sales roles you are required to be flexible, driven, and use your own initiative., Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job - we're offering a lifestyle!

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with key accounts, provide support, and resolve issues promptly.
• Sales Management: Execute sales strategies, increase revenue through upselling/cross-selling, and achieve sales targets.
• Account Planning: Develop account plans, forecast sales, analyse market trends, and identify opportunities.
• Negotiation and Contract Management: Negotiate terms, manage contracts, and ensure compliance.
• Collaboration: Coordinate with internal teams, provide feedback, and ensure a seamless client experience.
• Client Education: Educate clients, provide resources, and maximise the use of offerings.
• Reporting and Analytics: Track KPIs, use data for insights, and drive improvement.
• Customer Retention: Implement loyalty programs, monitor satisfaction, and retain clients.
• Problem-Solving: Proactively address issues, manage critical situations, and ensure customer service excellence.
• Compliance and Documentation: Adhere to regulations, maintain accurate records, and ensure accountability.

Benefits Snapshot

• Cycle to Work Scheme
• Benefits Platform
• Holistic Wellbeing Platform
• 24/7 Employee Assist Programme
• 33 Days Annual Leave (inclusive of Bank Holidays)
• Employee Product Discounts
• Recognition Rewards
• Holiday Purchase Scheme

Our Commitment to Inclusion

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

Essential Qualifications & Skills

• Relationship Building: Strong interpersonal skills and the ability to build trust with clients.
• Sales and Negotiation: Proven sales experience, effective negotiation skills, and a track record of achieving sales targets.
• Account Management: Strong organisational skills, ability to manage multiple accounts, and understanding of account planning processes.
• Market Analysis: Ability to analyse market trends, identify opportunities, and assess risks.
• Communication: Excellent verbal and written communication skills, including the ability to present information effectively.
• Problem-Solving: Ability to identify and resolve issues efficiently and effectively.
• Technical Proficiency: Familiarity with CRM systems, sales tools, and relevant industry software.
• Data Analysis: Ability to analyse data, interpret trends, and use insights to drive decision-making.
• Customer Service: Strong customer service skills, empathy, and a commitment to providing exceptional service.
• Adaptability: Ability to adapt to changing market conditions and client needs.
• Teamwork: Ability to collaborate effectively with colleagues across different departments.