Sales Account Manager

Greenhous Group; Hempstalls; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Holidays 30 days

Sick pay

Pension

Career development

Employee discounts

Mental health support

Will writing

Mortgage advice

Eye tests

Flu jabs

On-site parking

Cycle to work

Employee assistance program

Job summary

Greenhous Group is seeking a dedicated administrator to manage house accounts, quote online orders, and support sales and administration teams. You will liaise with customers, coordinate deliveries, and ensure service levels meet SLA requirements.

The role emphasizes strong customer service, technical proficiency (Excel/Word), and the ability to work both independently and as part of a collaborative team. A permanent position with comprehensive benefits is offered.

Qualifications

• Clean driving licence.
• Proficient computer skills including word processing, emails, internet and Excel with VLOOKUPs.
• Proven track record in delivering excellent customer service.
• Industry experience in the customer service area.
• Excellent communication and interpersonal skills with the ability to build lasting relationships.
• Ability to work independently and as part of a team.

Responsibilities

• Day to day running of house accounts, speaking with customers and key contacts.
• Online order quoting and processing of new orders through Ebon Dac etc.
• Ensure highest degree of customer satisfaction to achieve customer loyalty.
• Help Retailer to achieve industry-leading standards of customer care and process efficiency.
• To support both the sales and administration teams.
• Arranging delivery of vehicles, liaising with transport and setting up in fleet database.
• Updating Ebdon Dac and conforming to SLA set by lease companies.

Skills

Customer service

Computer skills

Driving licence

Communication skills

Tools

Excel

Word

Database software

Email

Job description

Salary:

Dependent on experience, will be discussed at interview stage.

Hours:

Monday to Friday 9.00 am to 5.00 pm i.e. 37.5 hours per week. 30 minutes for lunch (unpaid).

Key Responsibilities:

• Day to day running of house accounts, speaking with customers and key contacts.

• Online order quoting and processing of new orders through Ebon Dac etc.

• Ensure highest degree of customer satisfaction to achieve customer loyalty.

• Help Retailer to achieve industry-leading standards of customer care and process efficiency.

• To support both the sales and administration teams.

• Arranging delivery of vehicles, liaising with transport and setting up in fleet database.

• Updating Ebdon Dac and conforming to SLA set by lease companies.

Ideally, we are looking for:

• Clean driving licence.

• Computer skills, including experience of operating word processing and database packages, email and internet/ Excel/vlook ups.

• Proven track record in delivering excellent customer service.

• Industry experience in the Customer service area.

• Excellent communication and interpersonal skills, with the ability to build lasting client relationships.

• Ability to work both independently and as part of a collaborative team.

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays

• Company Sick Pay That Increases With Length Of Service

• Pension With Greenhous Contribution

• Career Development Opportunities

• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops

• Qualified Mental Health First Aiders

• Free Will Writing Service

• Free Mortgage Advice Service

• Free Eye Tests For VDU Users

• Free Flu jabs if you are ineligible through the NHS

• On-Site Parking (Site Specific)

• Cycle To Work Scheme

• EAP – Employee Assistance Program

Who are we:

Greenhousis firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

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