Sales Account Manager

JR United Kingdom; Colchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits at a fast-growing international brand focused on creating phone-free spaces. As an Account Manager, you'll play a crucial role in expanding the partner network and ensuring exceptional customer solutions. With a vibrant team and a commitment to innovation, this role offers the chance to progress quickly in your career while enjoying a fun and dynamic work environment. Join us in making a difference across various sectors, from education to music, and be part of our exciting journey towards global growth!

Benefits

Enhanced annual leave

Birthday off

Enhanced pension contributions

Company laptop and phone

Company events and travel opportunities

Qualifications

• 3+ years of sales or account management experience in a product field.
• Familiarity with CRM sales funnel management and effective dispute resolution.

Responsibilities

• Develop and manage customer relations, building strong client relationships.
• Coordinate sales orders and provide operational feedback to enhance localization.

Skills

Sales Management

Customer Relationship Management

Effective Communication

Problem Resolution

Self-motivation

Education

A Levels or equivalent

Tools

Microsoft Office

CRM Systems

Job description

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Want to make a difference whilst progressing your career? Then Phone Locker could be the place for you!

About Us

Phone Locker is a fast growing, international disruptor brand established in 2021. Our mission is to create phone-free spaces across various sectors, from Education to Music, where ideas can flourish, skills are learned, and experiences are lived in the moment and not through a phone. We have established sites in Australia, the United Kingdom, China, and Hong Kong that support our brand development and operational functions through a global supply chain. With our distinctive business model and global teams working as one, we have achieved success and sustainable year-on-year growth since 2021.

As we expand the Phone Locker brand across Europe and aim for global growth, we are seeking skilled and experienced Account Managers to join our EMEA team. The Account Manager will be based in the UK, playing a crucial role in maintaining and expanding our partner network, ensuring exceptional customer solutions, and supporting the brand through meaningful development. This is an exciting opportunity for the right candidate to progress quickly in their career and have fun along the way!

Responsibilities:

1. Develop new accounts and manage customer relations for assigned accounts, building strong and lasting relationships with clients.
2. Communicate extensively with clients via phone and email, providing prompt and personalized assistance regarding orders, shipping information, and inquiries.
3. Collaborate with clients, offering product recommendations and quotes to meet their specific needs.
4. Act as a subject matter expert on our product offerings and solutions, providing valuable insights and expertise to clients.
5. Coordinate the review and approval of sales orders and proofs with clients, ensuring the seamless progression of orders.
6. Work closely with the EMEA Commercial Director to streamline sales order processing and enhance customer experience.
7. Plan and execute 4-5 annual trade shows in Europe, representing Phone Locker with professionalism and enthusiasm.
8. Provide operational feedback to streamline and enhance the localization of our online channels and align product offerings with the European market.
9. Collaborate with UK and overseas teams, including marketing, production, sales, and product development, to ensure a cohesive approach to success in the European market. Focus on developing and onboarding prospective schools, universities, music artists, production studios, film studios, events organizers, and other organizations that could benefit from our unique product offering.

Requirements:

• Sales or account management experience of 3+ years in a product field, excluding tech/services.
• Effective resolution of customer disputes to enhance customer experience.
• Familiarity with CRM sales funnel management.
• Willingness to travel for trade shows and client visits, covering Germany, Scandinavia, and Central Europe.
• Self-motivated, disciplined, and capable of working independently to meet targets.
• Computer literate with good knowledge of Microsoft Office and CRM systems.
• Minimum education: A Levels or equivalent.
• German language skills are preferred but not essential.
• UK driving license and right to work in the UK.

The Package:

• Salary from £30,000-£40,000 DOE + competitive commission structure.
• Enhanced annual leave: 22 days basic plus increases with service.
• Birthday off! Because who wants to work on their birthday?!
• Enhanced pension contributions.
• Company events and travel opportunities.
• Company laptop and phone provided.

Schedule:

• 9 am – 5 pm UK time
• 4 days per week office-based in Colchester, Essex, UK, plus 1 day remote. Must be able to commute to Colchester.
• Willingness to travel within the UK and Europe.

If you meet the requirements and are interested, please submit your resume to: [emailprotected]