Sailing Operations Manager — ISO 9000 & Brand Growth

Ratsey and Lapthorn; Cowes; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ratsey and Lapthorn is seeking an Operations Manager to oversee a thriving sail loft and bag brand, working closely with the CEO on cross‑functional activities. The role emphasizes practical operations, customer liaison, and event activations across the UK, Mediterranean, and USA.

The ideal candidate will have hands-on sailing experience or background, strong communication skills, and a proactive approach to improving processes and partnerships.

Qualifications

• Strong communication and customer service skills are essential.
• Knowledge/background in sailing would be highly prized.
• Willingness to work in a shore-based role and take on diverse responsibilities.

Responsibilities

• Ensure operations meet ISO 9000 requirements.
• Coordinate with Sailmaking team to meet deadlines for sailmaking and bag making.
• Liaising with customers and building key relationships.
• Sales and business development activities.
• Lead key projects such as new apprenticeship program.
• Support to CEO and cross-functional collaboration across the business.
• Organise activations, pop-ups, regattas primarily in the UK, Med and USA.
• Coordinate content with the social media team to maintain brand connection.

Skills

Communication skills

Customer service

Sailing knowledge

Job description

Ratsey and Lapthorn is seeking an Operations Manager to oversee a thriving sail loft and bag brand, working closely with the CEO on cross‑functional activities. The role emphasizes practical operations, customer liaison, and event activations across the UK, Mediterranean, and USA.

The ideal candidate will have hands-on sailing experience or background, strong communication skills, and a proactive approach to improving processes and partnerships.