Sage 200 Support Consultant

Anderson Frank; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated Support Consultant to join their team. This home-based role offers the chance to work with Sage 200 and NetSuite ERP, providing top-notch support to clients. As part of a full-service solutions company, you will have the opportunity to enhance your skills in software implementation and project management. The ideal candidate will have strong Sage 200 support experience and excellent communication skills. This position not only offers a competitive salary but also a supportive environment for career growth. If you're eager to learn and make a difference, this role is perfect for you.

Benefits

Home office setup

Flexible working hours

Training opportunities

Health benefits

Qualifications

• 2+ years experience in Application Support and 12 months with Sage 200.
• Excellent communication skills and first-class customer service.

Responsibilities

• Provide first-class support for Sage 200 users and clients.
• Resolve client queries via telephone, email, and remote connection.

Skills

Sage 200 support

Application Support

Customer service

Problem-solving

SQL

Education

Proven IT Support / Administration experience

Tools

Sage 200

NetSuite ERP

Sage CRM

Job description

This home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP.

They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home; the salary on offer is up to £45k plus benefits. They will set you up with all you need for a home office.

They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200, NetSuite and Sage CRM; the business has been around for over 20 years and is financially strong and still independent. They concentrate on the business side of technology and getting to know their clients' processes, so they can give them the support that they need.

They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in first-line support, application support or internal help-desk role, finding solutions for Sage 200 users or clients.

You will look after their Sage 200 customer base and you will have the opportunity to learn about Sage CRM and Net-Suite products. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

There will be plenty for you to learn and adding these new skills to your CV will only give your future a boost.

The ideal candidate

Applicants should ideally have several years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required. Salary will be negotiable depending on track record and experience. A position is a permanent contract.