Safety Officer/Dispatcher -- 2nd Shift

Messiah College; Grantham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established educational institution is seeking dedicated individuals for a dual role as a dispatcher and safety officer. This unique position involves working rotating shifts, ensuring campus safety, and providing exceptional customer service. The ideal candidate will demonstrate strong interpersonal skills, compassion, and the ability to manage conflicts effectively. With responsibilities ranging from patrolling the campus to responding to emergency calls, this role is crucial for maintaining a safe environment for students and staff. If you're ready to make a positive impact in a vibrant college community, this opportunity is perfect for you.

Qualifications

• High School diploma or equivalent required for all applicants.
• 1 year of customer service experience preferred, especially in education.

Responsibilities

• Respond to phone calls and maintain logs as a dispatcher.
• Patrol campus and respond to calls as a safety officer.
• Investigate crimes and enforce parking codes.

Skills

Interpersonal Skills

Conflict Resolution

Customer Service Orientation

Compassion and Humility

Task Prioritization

Confidentiality

Teamwork

Education

High School diploma or equivalent

Tools

Informant software

Job description

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Position Details:

THIS IS A 1ST & 2ND SHIFT POSITION. The employee works two 12-hour shifts per week as a dispatcher (7 AM to 7 PM), and two 8-hour shifts per week as a safety officer (3 PM to 11 PM). The position requires working every-other weekend on a rotating basis. Dispatcher duties include answering phones, assisting customers at the dispatch window, coordinating radio transmissions between employees, and maintaining a log of all Safety interventions. The safety officer responsibilities include patrolling campus, responding to calls, assisting with lockouts, providing safe ride services, investigating crimes, and building positive relationships with members of the Messiah University community.

Education Required:

High School diploma or equivalent.

Experience Required:

None.

Experience Preferred:

1 year of experience in a customer service position, preferably within an educational setting.

Skills, Characteristics Required for Position:

1. Exemplary interpersonal and human relations skills; service orientation.
2. Ability to serve the campus community with compassion and humility.
3. Ability to demonstrate respect for others, and build trust and rapport with co-workers and students, including those from diverse cultural backgrounds.
4. Experience and desire to interface with traditional aged college students.
5. Ability to manage conflict, to effect conflict resolution and to work cooperatively with the campus community.
6. Ability to prioritize and complete multiple tasks including radio and telephone contacts.
7. Demonstrates commitment to the job, strong work ethic and integrity.
8. Ability to adhere to strict confidentiality.

Special Working Conditions:

Must have the ability to mentally and physically perform essential job functions which require walking, prolonged standing, pushing, pulling, stooping, lifting (40lbs) and endure various weather conditions. Willingness to work different shifts, work weekends and holidays, some mandatory overtime required for special events; submit to Hepatitis B immunization or provide documentation of such. This position is essential; employees providing essential services must report to work as scheduled by their supervisor in the event of an emergency closing or delay.

Driving Requirements:

This position requires the operation of a Messiah College owned or leased vehicle and the employee must possess and maintain a current driver’s license, meet the established criteria, and abide by all policies and procedures as presented in the College’s Fleet Vehicle Use Policy.

Primary Duties:

1. DISPATCHER:
1. Receive and respond to phone calls, window contacts, and radio transmissions at the Dispatch office in a professional and knowledgeable manner.
2. Maintain a detailed and accurate log of daily activities.
3. Start complaints on the Informant software.
4. Provide receptionist coverage when receptionist is not working.
5. Serve as the point of contact and disseminater of information during emergency incidents.
2. OFFICER:
1. Provide campus patrols.
2. Provide safe ride services.
3. Open/secure buildings.
4. Respond to calls.
5. Enforce parking codes.
6. Investigate crimes.
7. Complete reports documenting activities.
8. Build positive working relationships with students, faculty, and staff.
9. Maintain consistent and reliable attendance.

Secondary Duties:

1. Direct traffic during large events on campus.
2. Provide coverage when colleagues call off or request time away.
3. Other duties as assigned.

Supervises:

Administrative: 0

Staff: 0

Student: 0

Posting Date: 01/08/2025

Open Until Filled: Yes

Application Deadline:

Diversity:

Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Required Documents:

• Cover Letter/Letter of Interest
• Resume

Optional Documents:

Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300

Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900