Safety and Security Engineer

North SP Group Limited; Norwich; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a skilled Fire and Security Engineer to join their dynamic team. This role involves installing and servicing a variety of security systems, ensuring customer satisfaction through high-quality service. With a focus on professional development, the company provides mentored training and opportunities for career progression. The ideal candidate will possess a strong technical background, excellent communication skills, and a commitment to delivering exceptional service. Join a forward-thinking organization that values collaboration and innovation in creating safer environments.

Benefits

Competitive market salary

Excellent benefits package

Opportunities for progression

Inclusive work environment

Qualifications

• Must have a full UK driving license and DBS clearance.
• Experience in customer service and technical support is essential.

Responsibilities

• Install and service fire and security systems including CCTV and alarms.
• Provide on-site technical support and solutions to customers.

Skills

Good communication skills

Technical expertise in predominant skillset area

Good people management skills

Service oriented

Excellent team player

Flexible and self-motivated

Recent/current electrical qualifications

Education

DBS clearance

Valid CSCS/ECS Card

IPAF/PASMA/Asbestos Awareness certification

Tools

Bosch

Dahau

Hikvision

Genetec

Gallagher

PAC

Win-Pak

Veracity

Milestone

Job description

Overview

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice.

Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.

The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.

Responsibilities

Description of Role

Our Fire and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work.

This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.

Responsibilities

• Install, Commission and Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems
• Retrofit upgrades / extensions to existing systems as part of remedial works packages.
• Provide high levels of customer services.
• Understanding site plans, to allow installs to take part based on site survey documentation.
• Reactive call outs to site, with an aim to provide a first-time fix.
• Provide on-site technical support and solutions to customers during both reactive and planned visits.
• Complete documentation in line with company standards.
• Work within strict H&S guidelines.
• Work as part of a 24/7 on call rota.
• Advise customers on the latest products and services to improve efficiency.

Qualifications

For development purposes the following knowledge, skills and experience are required.

Experience:

• Capability of lone-working and as part of a team
• Good communication, interpersonal and organisational skills
• Must be able to work independently and as part of a team
• Flexible and self-motivated
• Full UK driving licence
• DBS clearance (for working in public sector environments)

Skills:

• Good people management skills
• Technical expertise in predominant skillset area
• Competent admin skills with sound working knowledge of internal business system.
• Sound commercial awareness, knowledge of design and pricing of systems and upgrades
• Service oriented, but can interchange on Install related tasks when required
• Good verbal communicator
• Excellent team player and relationship builder
• Previous employment within a BAFE/ SSAIB/ NSI accredited company
• Valid CSCS/ECS Card
• IPAF/ PASMA/ Asbestos Awareness certification
• Recent/current electrical qualifications
• Knowledge of industry standard manufacturers preferred (Bosch, Dahau, Hikvision, Genetec , Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone)
• Preference given to candidates with proven Gallagher Access Control skills and knowledge

Behaviours

• Can-do attitude and will to succeed
• Empathetic and supportive
• Best practice delivery focused

North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.