Safe Sleep Night Support Worker (Fixed Term Contract)

Julian House-Employees; Exeter; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Rewards Platform

Employee Assistance Programme

Health Cash Plan

27 days annual leave

Birthday day off

Pension scheme

Staff discount 30%

Job summary

Alongside is the new name for Julian House. We are seeking compassionate Safe Sleep Night Support Workers to join our winter emergency accommodation service in Exeter, working 9pm–8am on a 4-on/4-off rota, including weekends and bank holidays.

This fixed-term contract role offers a stable night-shift environment with a focus on trauma-informed support and safeguarding. You will work alongside an on-duty Security Officer, help residents with immediate needs, and assist with records, welfare

Qualifications

• A compassionate, non-judgemental and person-centred approach to supporting vulnerable individuals.
• The ability to remain calm, professional and resilient in challenging or emergency situations.
• An understanding of homelessness, social exclusion and the barriers people may face when accessing support.
• Strong communication and interpersonal skills, with the ability to build positive relationships whilst maintaining professional boundaries.
• Good IT and administrative skills, including maintaining accurate records and case notes.
• A commitment to safeguarding, equality, diversity and inclusion.
• Experience working with people experiencing homelessness, vulnerable adults, supported accommodation services, or individuals with complex needs would be advantageous. We also welcome applications from people with relevant lived experience.

Responsibilities

• Welcoming clients into the service and helping to create a safe, supportive and respectful environment throughout the night.
• Conducting regular welfare checks, responding appropriately to concerns, and ensuring clients feel safe and supported.
• Supporting clients with immediate practical needs, including access to food, refreshments and basic amenities.
• Maintaining accurate client records, completing incident reports and recording safeguarding concerns in line with organisational procedures.
• Working closely with colleagues, outreach teams and partner agencies to ensure effective support and clear handovers between services.
• Helping to maintain a clean, safe and welcoming accommodation environment, including preparing sleeping areas and contributing to housekeeping duties.

Skills

Night shift resilience

Compassionate approach

Strong communication

Safeguarding

IT and admin skills

Lived experience welcome

Holistic support

Job description

Safe Sleep Night Support Worker (Fixed Term Contract) (Ref 231)

Location

Exeter (United Kingdom)

Job type

Full-time

Department

Operations

Pay: £28,168

Job Role: Safe Sleep Night Support Worker (Fixed Term Contract)

Salary: £28,168 per year

Hours: 9pm to 8am 4 on 4 off incl Weekends and Bank Holidays

Starting Date : 1 st December 2026

Location: Exeter

Additional information:

This role requires working overnight shifts, including weekends and bank holidays.

Enhanced DBS check required.

Potential opportunities for extension, alternative vacancies, or relief/bank work may be available following the completion of the contract.

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be rebuilding after trauma, recovering from addiction, leaving prison, experiencing homelessness or facing other complex challenges. Whatever their starting point, we work alongside people to help build safety, stability and independence.

About the Role:

We're looking for compassionate and resilient Safe Sleep Night Support Workers to join our winter emergency accommodation service in Exeter

Operating throughout the winter months, Safe Sleep provides a warm, safe and welcoming environment for people who would otherwise be sleeping rough. Working alongside an on-duty Security Officer, you will play a vital role in supporting some of the most vulnerable people in our community during periods of increased risk.

This is a rewarding opportunity to make a real difference by providing trauma-informed support, promoting wellbeing and safety, and helping individuals access the services and opportunities that can support them towards a more stable future.

What you'll be doing:

• Welcoming clients into the service and helping to create a safe, supportive and respectful environment throughout the night.
• Conducting regular welfare checks, responding appropriately to concerns, and ensuring clients feel safe and supported.
• Supporting clients with immediate practical needs, including access to food, refreshments and basic amenities.
• Maintaining accurate client records, completing incident reports and recording safeguarding concerns in line with organisational procedures.
• Working closely with colleagues, outreach teams and partner agencies to ensure effective support and clear handovers between services.
• Helping to maintain a clean, safe and welcoming accommodation environment, including preparing sleeping areas and contributing to housekeeping duties.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we're looking for:

• A compassionate, non-judgemental and person-centred approach to supporting vulnerable individuals.
• The ability to remain calm, professional and resilient in challenging or emergency situations.
• An understanding of homelessness, social exclusion and the barriers people may face when accessing support.
• Strong communication and interpersonal skills, with the ability to build positive relationships whilst maintaining professional boundaries.
• Good IT and administrative skills, including maintaining accurate records and case notes.
• A commitment to safeguarding, equality, diversity and inclusion.
• Experience working with people experiencing homelessness, vulnerable adults, supported accommodation services, or individuals with complex needs would be advantageous. We also welcome applications from people with relevant lived experience.

There are many great reasons to join our team!

At Alongside you will have access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan

27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)

30% staff discount at Julian House charity shop

A generous and competitive pension scheme

A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Great opportunities for career development and free monthly training sessions from experienced facilitators

For all the fantastic and valuable work, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Reflective Practice sessions from objective, external facilitators

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with the recruitment team at [e-mail]. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!