SaaS Technical Support Engineer - Solve Tech Challenges

Grey Matter Recruitment; Greater London; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Bonus: 10%

Résumé du poste

Grey Matter Recruitment is seeking a customer-facing technical support professional for a SaaS environment. You will troubleshoot software issues and work with data migrations, integrations and SQL/XML to resolve real customer problems.

Join a role that goes beyond a standard helpdesk, collaborating with technical teams on complex issues and delivering proactive support in a growing SaaS business.

Qualifications

• Experience in technical support or customer support roles.
• Bonus: knowledge of SQL, XML, integrations, and data migrations; familiarity with B2B SaaS or CRM systems.

Responsabilités

• Troubleshoot software issues and resolve customer problems.
• Work with integrations and data migration tasks with customers.
• Collaborate with technical teams on complex issues.
• Provide excellent customer-facing support beyond a standard helpdesk.

Connaissances

SQL

XML

Integrations

Data migrations

Customer-facing support

Outils

CRM software

Description du poste

Grey Matter Recruitment is seeking a customer-facing technical support professional for a SaaS environment. You will troubleshoot software issues and work with data migrations, integrations and SQL/XML to resolve real customer problems.

Join a role that goes beyond a standard helpdesk, collaborating with technical teams on complex issues and delivering proactive support in a growing SaaS business.