SaaS Product Support Specialist | Go‑Live & Post‑Launch

Opus Recruitment Solutions; Greater London; Hybrid; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Equity

Private medical care

Job summary

Opus Recruitment Solutions is seeking a Product Support Specialist in Greater London. You will be responsible for managing the support queue and serving as the main contact for customer queries. Ideal candidates come from a B2B SaaS background and have experience in customer support and improvement processes.

Salary is up to £65,000. The company promotes a hybrid work model, requiring in-office presence twice a week, and offers benefits like equity and private medical care.

Qualifications

• Experience in a B2B company, preferably in SaaS.
• Familiarity with implementations and post-go live support.
• Ability to identify improvements in workflows.

Responsibilities

• Own the support queue and manage customer queries.
• Gather necessary information before escalation.
• Identify opportunities to improve ticket handling.

Skills

Customer support

Information gathering

Stakeholder communication

Technical curiosity

Job description

Opus Recruitment Solutions is seeking a Product Support Specialist in Greater London. You will be responsible for managing the support queue and serving as the main contact for customer queries. Ideal candidates come from a B2B SaaS background and have experience in customer support and improvement processes.

Salary is up to £65,000. The company promotes a hybrid work model, requiring in-office presence twice a week, and offers benefits like equity and private medical care.