SaaS Operations Analyst – Life Sciences Onboarding

Radiometer; Woking; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

IDBS, a Danaher operating company, seeks a SaaS Operations Analyst for a 14-month fixed-term role in Woking, UK. You will oversee onboarding, in-life support, upgrades, and offboarding of the IDBS SaaS platform, coordinating with Engineering and Customer Success to maintain compliant, reliable environments.

Applicants should have a Bachelor's degree (STEM preferred) and familiarity with IQ/OQ processes; awareness of ISO 27001/9001 is a plus.

Qualifications

• Bachelor's degree or equivalent, preferably in STEM, life sciences.
• Awareness of IQ/OQ processes.
• Familiarity with ISO 27001/9001 is a plus.

Responsabilités

• Oversee onboarding, in-life service support, upgrades, and offboarding of the IDBS SaaS platform.
• Resolve routine customer queries and requests while maintaining reliable SaaS environments.
• Perform IQ/OQ-related qualification testing and support customers on IQ/OQ processes.
• Collaborate with Engineering and Customer Success to ensure timely service delivery and compliance.
• Adhere to QMS, ISO standards and company policies.

Connaissances

Bachelor's degree in STEM

IQ/OQ processes

ISO 27001 awareness

ISO 9001 awareness

Formation

Bachelor's degree or equivalent in STEM

Description du poste

IDBS, a Danaher operating company, seeks a SaaS Operations Analyst for a 14-month fixed-term role in Woking, UK. You will oversee onboarding, in-life support, upgrades, and offboarding of the IDBS SaaS platform, coordinating with Engineering and Customer Success to maintain compliant, reliable environments.

Applicants should have a Bachelor's degree (STEM preferred) and familiarity with IQ/OQ processes; awareness of ISO 27001/9001 is a plus.