SaaS License Manager (12 months FTC)

Csod; United Kingdom; Remote; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discretionary bonus

Flexible working

27 days holiday + bank holidays

Job summary

Spirax Group is seeking a highly organised SaaS License Manager on a 12-month FTC basis to manage the full lifecycle of software subscriptions and related data services. Hybrid role based in Skelmersdale/Glasgow, working with customers, internal teams, and third-party providers to renew licences, handle billing and data quality, and support onboarding.

You will need strong admin, analytical, and communication skills, with experience in SaaS environments.

Qualifications

• Experience managing software subscriptions and licence renewals.
• Strong administrative, organisational, and analytical skills.
• Attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication and customer relationship skills.
• Proficiency with Excel.
• Experience in SaaS/software environments preferred.
• Chinese language proficiency desirable.

Responsibilities

• Manage end-to-end software licence renewal process for customer accounts.
• Monitor upcoming licence expirations and coordinate renewals.
• Prepare renewal quotations and secure customer purchase orders.
• Maintain licence, billing, and customer records across systems.
• Process customer accounts, vendor, and billing updates.
• Oversee utility invoice collection, processing and reconciliation.
• Investigate invoice discrepancies with internal teams and third-party providers.
• Act as a primary contact for licence renewals and invoicing.
• Support customer onboarding and ongoing account management.
• Identify process improvements and data quality enhancements.
• Provide English and Chinese translation support when required.

Skills

Licence renewals

SaaS subscriptions

Customer accounts

Billing

Excel

Communication

Data quality

Problem-solving

Chinese language

Tools

CRM systems

Billing systems

Microsoft Office

Job description

SaaS License Manager (12 months FTC)

Location: Skelmersdale/Glasgow (Hybrid)

The Role:

We are looking for a highly organised and detail-oriented SaaS License Manager (FTC Maternity Cover) to join our team. This is a customer-focused role responsible for managing the full lifecycle of software subscriptions and associated utility data services, ensuring software licences are renewed efficiently, customer records are maintained accurately, and billing processes run smoothly.
Working closely with customers, internal stakeholders, and third-party providers, you will play an important role in supporting customer retention, protecting recurring revenue, and delivering an excellent customer experience.

Key Responsibilities:

• Manage the end-to-end software licence renewal process for customer accounts.
• Monitor upcoming licence expirations and proactively coordinate renewal activities.
• Prepare and issue renewal quotations and secure customer purchase orders.
• Maintain accurate licence, billing, and customer records across business systems.
• Process customer account, vendor, and billing updates.
• Manage utility invoice collection, processing, reconciliation, and administration activities.
• Investigate invoice discrepancies and data quality issues, working with internal teams and third-party providers to resolve them.
• Act as a key point of contact for customer enquiries relating to licence renewals and invoicing.
• Support customer onboarding and ongoing account management activities.
• Identify opportunities to improve processes, data quality, and customer experience.
• Provide English and Chinese translation support for software and website content when required.

Your Skills:

• Previous experience managing software subscriptions, licence renewals, customer accounts, or commercial administration activities.
• Strong administrative, organisational, and analytical skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines effectively.
• Strong written and verbal communication skills with the ability to build positive relationships with customers and colleagues.
• Proficiency in Microsoft Office applications, particularly Excel.
• A proactive approach to problem-solving and continuous improvement.
• Experience within a SaaS, software, utilities, energy management, or technology environment would be advantageous.
• Knowledge of subscription-based business models would be beneficial.
• Chinese language proficiency is desirable.

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutionsand are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems.Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Groupis a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.