SaaS Customer Success Lead - Remote-friendly

Interu - built by iov42; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

25 days leave + holidays

Enhanced pension scheme

Life and health insurance

Company share scheme

Remote 3 days/week + London WeWork

Job summary

Interu, built by iov42, is seeking a Customer Success Executive to be the first contact for users, delivering timely support and clear guidance within our London-focused team. You’ll work across Engineering and Product to resolve issues and gather feedback while building high-quality user resources.

You’ll also create onboarding campaigns, run training sessions for suppliers, and help drive adoption of Interu across customer networks in a hybrid work setup with remote options.

Qualifications

• Native Dutch speaker
• Fluent in business English
• Experience in SaaS customer or technical support (2+ years)
• Excellent written and verbal communication skills for creating interactive content
• Self-motivated with a problem-solving mindset and calm under pressure
• Organised and able to manage multiple workstreams
• Curious about product and eager to test features
• Empathetic, customer-first attitude with collaborative spirit

Responsibilities

• Provide timely user support and resolve queries directly in the Interu platform.
• Act as first responder for critical issues during UK business hours; coordinate with Engineering.
• Capture and relay product feedback to the Product team to support roadmap improvements.
• Monitor support metrics and contribute to continuous service improvements.
• Arrange out-of-hours support with an external partner and coordinate global response.
• Create and maintain interactive Help Centre content and onboarding materials.
• Write and publish product update emails aligned with releases.
• Develop self-service resources and automation to improve user enablement.
• Organise and deliver user training sessions, including for supplier users.

Skills

Dutch language

English fluency

SaaS support

Intercom knowledge

Tools

Intercom

Job description

Interu, built by iov42, is seeking a Customer Success Executive to be the first contact for users, delivering timely support and clear guidance within our London-focused team. You’ll work across Engineering and Product to resolve issues and gather feedback while building high-quality user resources.

You’ll also create onboarding campaigns, run training sessions for suppliers, and help drive adoption of Interu across customer networks in a hybrid work setup with remote options.