Customer Success Manager

Interu; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private Healthcare (Bupa)

Life Assurance (Legal & General)

Job summary

Interu is seeking a Customer Success Manager to own and nurture a portfolio of global SaaS customers, primarily around our London team. You will drive renewals and expansions, acting as the main point of contact and voice of the customer.

Ideal candidates have 4+ years in CS within ESG/sustainability, strong communication, and the ability to coordinate across Support, Sales, Product and Engineering. Remote 3 days/week with 2 days in our London office.

Qualifications

• 4+ years of Customer Success in SaaS, preferably ESG/sustainability.

Responsibilities

• Own and nurture a portfolio of global customers in SaaS.

Skills

CS strategy

Portfolio management

English fluency

Multilingual (Mandarin/Portuguese/Ger/

Presentation skills

Commercial acumen

Organized & detail-oriented

Self-motivated & proactive

Cross-functional collaboration

Tools

Customer success tools

Job description

Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries.

Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.

About Interu:

We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io ), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly.

Overview

As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Reporting to the Head of Customer Success, you'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer.

We’re a small team located throughout Europe, however, this role will principally be located around our London team. When we’re looking for new team members, we’re not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative.

About You

• 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space
• Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities
• Clear verbal and written communicator, English business fluency essential
• Fluency in other languages would be a great plus, particularly Mandarin, Portuguese, German and Dutch.
• Excellent presentation skills, capable of commanding advanced discussions with the client’s C‑Suite and other stakeholders in a confident, credible and engaging manner
• Good commercial acumen and customer-first attitude
• Highly organised with great attention to detail
• Self‑motivated, proactive, pragmatic and curious about learning and solving problems
• Experience working with customer success and/or client engagement tools
• Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering
• Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact
• The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office
• A technical challenge on a project that can make a difference
• Private Healthcare with Bupa
• Life Assurance with Legal & General