S26-358 ICT Client Support Officer (LC5-6)

Lancashire Constabulary; Preston; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid / Agile working (role dependant

Job summary

Lancashire Constabulary is seeking a proactive ICT Client Support Officer to join the Digital Services Department on a temporary basis for 6 months. The role focuses on delivering high-quality 2nd line technical support and customer service, ensuring critical systems stay operational across the organisation.

The successful candidate will diagnose faults, upgrade equipment, and provide guidance to users while complying with internal controls and ICT policies.

Qualifications

• ITIL Foundation Certification or willingness to work towards within 12 months.
• Experience with current IT infrastructure, applications and systems.
• Experience engaging with a wide range of stakeholders internally and externally.
• Strong communication across diverse groups.

Responsibilities

• Provide 2nd line ICT support to the organisation.
• Maintain, diagnose faults, repair and upgrade ICT equipment and services.
• Provide technical advice and support to customers, stakeholders and ICT staff.
• Adhere to internal control systems and ICT policies.
• Contribute to design, installation and support of ICT systems.

Skills

Client support

Stakeholder engagement

Effective communication

IT infrastructure knowledge

Education

ITIL Foundation Certification

Job description

Lancashire Constabulary is seeking a proactive and customer-focused ICT Client Support Officer to join our Digital Services Department. Technology plays a vital role in modern policing, enabling officers and staff to protect communities, respond to incidents and investigate crime effectively. As an ICT Client Support Officer, you will provide high-quality technical support and customer service to users across the organisation, helping to ensure that critical systems and devices remain operational and available.

This role is temporary for 6 months.

Key Responsibilities

• To provide 2nd line ICT support to the organisation
• To be responsible for the maintenance, fault diagnosis, repairs and upgrades of ICT equipment and services across the
• To provide technical advice and support to customers, stakeholders, and ICT staff in order to maximise system performance and to facilitate the implementation of changes and new products / applications.
• To adhere to systems of internal control operating within Client Support, ensuring compliance with Constabulary policies and ICT National
• To contribute to the design, installation, and support of ICT systems, including the specification of equipment requirements.

Please see the attached job specification for further details.

Skills And Experience

• ITIL Foundation Certificate or willingness to work towards with 12 months
• Knowledge of Client Support discipline
• Experience and knowledge of current IT infrastructure, applications, and systems
• Experience of and the ability to engage with a wide range of stakeholders, internally and externally
• Experience of communicating effectively across a wide spectrum of people, both individually and in groups

Vetting And Medical

Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

Benefits

• 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
• Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
• Sick pay provisions
• Generous maternity / paternity and adoption leave entitlements
• Option to become a member of the onsite unions
• Discounts from various retailers via the Blue Light Scheme
• Access to on-site-gyms – HQ
• Cycle to work scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
• Hybrid / Agile working (role dependant)

Closing date:

Friday 9th October 2026 at 12pm

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