S26-242 Fleet Support Assistant (LC5 - 6)

Lancashire Constabulary; Preston; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid / Agile working

Onsite gym facilities

Cycle to work

Wellbeing support

Job summary

Lancashire Constabulary invites applications for a Fleet Support Assistant at Hutton Headquarters. You will support Fleet Services with administration, including Fleet Management System tasks, Telematics and Dash Cam platforms, and external contracts such as fuel, repairs, and insurance.

You will work as part of a high-performing team delivering a best-in-class fleet service and end-user experience, with hybrid working options where applicable.

Qualifications

• Experience with DVLA and vehicle licensing processes.
• Experience handling insurance claims and third-party loss procedures.
• Ability to generate management information from systems.

Responsibilities

• Manage full cycle of vehicle-related administration within the department.
• Keep fleet data up to date and support reporting dashboards and MI.
• Ensure records comply with Road Traffic Act and safety regulations.
• Enter incident data and liaise with insurers and legal teams.
• Document fleet support processes and ensure system access.

Skills

DVLA policies

Vehicle insurance

Management information

Fines & penalties

Communication skills

Record keeping

UK driving licence

Education

N/SVQ Level 3 Diploma in Customer Service

IMI Fleet Vehicle Management – Strategic Level

Job description

Lancashire Constabulary is looking for a Fleet Support Assistant to join our team based at Hutton Headquarters.

In this role you will be part of the Fleet Services support function undertaking administration support including using and updating of the Fleet Management System, Telematics and Dash Cam Platforms.

You will provide administrative support for the Fleet Services externally sourced contracts including but not limited to fleet motor policy, collision damage repairs, third party loss providers, independent assessors, fuel purchases, telemetry, vehicle collection/delivery, vehicle auction and vehicle salvage, ensuring that appropriate systems are updated in real time to enable fleet services to deliver the required service level to the Constabulary.

The post holder will work as part of a high performing team to deliver a best-in-class fleet service and end user experience.

Key Responsibilities

• To carry out the entire cycle of vehicle related administration within the department, ensuring all documentation in relation to our vehicle fleet and driver licencing is always compliant and entered onto the relevant systems in a timely manner.
• Ensure all fleet data is up to date and assist the Senior Leadership Team to provide reporting dashboards and power point presentation packs including daily fleet status reports.
• To form part of an efficient administration team ensuring all records within the Fleet Management System are inputted accurately and are comprehensive, relevant, and compliant with the requirements of the Road Traffic Act 1988, Health and Safety at Work Act and Provision and Use of Work Equipment Regulations.
• Enter all Police Vehicle Incident data into the Fleet Management System and ensure information is referred to our insurers, third party loss recovery agents and legal teams where appropriate.
• Administer fleet support functions processes, ensuring they are documented and available through force systems.

Skills And Experience

• Extensive knowledge of DVLA policies and procedures in relation to vehicle registration, taxation and licensing.
• Extensive knowledge of vehicle insurance, accident claim management, 3rd party loss recovery and MIB processes.
• Experience of interrogating computer systems to produce accurate reports and management information to support and inform management decisions.
• Extensive knowledge of how vehicle related fines and charges are generated, processed and satisfied within Police Forces, Local Authorities and Private enforcement companies.
• Experience of communicating with a wide range of audiences utilising verbal, written and listening skills effectively
• Ability to maintain and record information clearly and accurately.
• Must have a N/SVQ Level 3 Diploma, or above, in Customer Service or an equivalent qualification or willing to work towards and complete within 24 months.
• Must have an Association of Fleet Professionals – Fleet Vehicle Management – Strategic Level IMI qualification at Pass or above or willing to work towards and complete within 24 months.
• Must hold a full valid UK manual driving licence and be willing to undertake and pass the Constabulary Basic Driver Assessment prior to driving a Constabulary vehicle.

Vetting And Medical

Please be aware, as a condition of your appointment you must undergo and pass Management Vetting (MV).

Please be aware there is a minimum 5 year UK residency required for Management Vetting. and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

Benefits

• 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
• Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
• Sick pay provisions
• Generous maternity / paternity and adoption leave entitlements
• Option to become a member of the onsite unions
• Discounts from various retailers via the Blue Light Scheme
• Access to on-site-gyms – HQ
• Cycle to work scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
• Hybrid / Agile working (role dependant)

Closing date:

Tuesday 8th September 2026 at 10am.

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