Fleet Support Officer

Durham Constabulary; Peterlee; On-site; GBP 27,000 - 30,000; Full time

Job summary

Durham Constabulary is seeking a Fleet Administrator to join the Fleet Management Team in Peterlee. You will maintain accurate records, manage vehicle data including accidents, insurance, fuel and taxation, and support daily fleet operations.

The role requires at least one year of administrative experience and GCSEs including English and Maths. A clear right to work in the UK is required, with vetting checks applicable.

Qualifications

• 4 GCSEs A-C including English and Maths (or NVQ equivalent).
• At least 1 year administrative experience.

Responsibilities

• Record vehicle accident damage and fuel usage; update fleet database daily.
• Liaise with Local Authority, insurers and third party claimants on queries and claims.
• Process insurance forms and raise invoices.
• Arrange disposal of total loss vehicles and recover payments.
• Coordinate with Workshops Management and fleet staff on accident repairs.
• Arrange fuel pump, glass repairs and vehicle valeting.

Skills

Administrative experience

Education

4 GCSEs (A-C) including English and Maths

Job description

Salary: Scale 4 £27,204 to £29,859

Location: Peterlee Warehouse

Hours/Contract: Permanent, Full time, 37 hours per week, Monday to Friday.

Closing Date: 5pm Friday 28th August 2026

Vetting Level: RV

The Role

As part of the Fleet Management Team; maintain accurate records and recording systems for vehicles including accidents, insurance, fuel and vehicle taxation.

What You’ll Do

• To record vehicle accident damage and fuel usage, keeping accurate and up to date records, updating the fleet management database on a daily basis.
• To liaise with Local Authority, Force Insurers, Damage Assessors and third party claimants on accident queries, arranging interviews, estimates for damage etc. and completion of appropriate documentation for claims process.
• To process insurance forms relating to vehicle accidents and to calculate and arrange invoices to be raised and paid.
• To arrange disposal of ‘total loss’ vehicles and recover payment
• To liaise with the Workshops Management Team and other members of fleet staff, relating to accident damage repairs.
• To arrange for fuel pump, glass repairs and vehicle valeting

What You’ll Bring

• 4 G.C.S.E. levels (Grade A to C/ 9 to 4) including English Language or Literature and Math’s or an approved equivalent. An individual who possess an equivalent e.g. NVQ must provide evidence of Math’s and English.
• At least one years administrative experience

Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.

Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk and spam folders for email updates.

Further information

Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service.

Applicants must have been a UK resident for at least three years prior to the date of application.

If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency.

Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.