RTA Portal Team Leader

Bond Turner; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading law firm in Liverpool is seeking an RTA Portal Team Leader to supervise its MOJ team. This role involves driving team performance, ensuring efficient management of claims, and delivering top-notch client service. Ideal candidates will have strong backgrounds in personal injury, effective communication skills, and leadership capabilities. The firm offers a competitive salary and benefits, including a supportive work environment, holiday allowance, and professional development opportunities.

Benefits

23 days holiday plus 8 bank holidays

Employee Assistance Programme

Workplace pension scheme

Free onsite gym

Discounted onsite restaurant

Secure bike storage

Discounted local parking

Qualifications

• Experience within personal injury & credit hire is essential.
• Effective communicator at all levels of the business.
• Ability to provide a high level of client care.

Responsibilities

• Supervise, develop and coach the MOJ team.
• Ensure a high-level quality of service is provided.
• Manage team caseloads from inception to completion.

Skills

Motivation

Problem Solving

Effective Communication

Client Care

Education

Experience in personal injury & credit hire

Previous experience in MOJ / OIC

Tools

Case Management System

MS Office

Outlook

Job description

Our business is people. Our clients are at the centre of everything we do, but we can only deliver the right result with exceptional people.

Location

Liverpool

Position Type

Full Time

Job Description

Location:Liverpool

Contract Type:Perm

Position Type:Full Time

We are delighted to be in the position to recruit for a RTA Portal Team Leaderto join our thriving MOJ team based in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

As an MOJ Team Leader you will supervise, develop and coach within the MOJ team. The Team Leader will ensure the smooth running, ensuring the team are providing the best service to clients and supporting the team in progressing claims through to submission on the MOJ portal in an accurate and efficient manner.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

Responsibilities:

• Managing capacity and ensuring workloads are distributed evenly.
• Support, develop and motivate the team through holding regular 1-2-1’s and meetings.
• Ensuring that a high-level quality of service is provided at all times.
• Embody and be a keen ambassador for the firm’s values.
• Progressing caseloads to ensure that clients receive appropriate and professional legal advice in a timely and efficient manner, whilst managing their expectations.
• Managing team caseloads from inception to completion.
• Ensuring all team members caseloads are up to date and an excellent quality of work is maintained
• Ability to work to deadlines/targets and to prioritise a varied caseload.
• Mentoring fellow team members

About you:

• Ability to positively motivate and support team members.
• Clear, focused and determined approach to problem solving.
• Effective communicator at all levels of the business.
• Experience within personal injury & credit hire.
• Ability to provide a high level of client care.
• Previous experience in MOJ / OIC
• Competent working with a case management system and have a good knowledge of MS Office and Outlook.

Company Values:

We’re a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities and each other.

• We support
• We succeed

What we offer in return:

We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links. A competitive salary, 23 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. Free onsite Gym, weekly classes and wellbeing programmes. Discounted onsite Restaurant, Coffee Shop / Café. Secure bike storage. Discounted local parking. The opportunity to develop a rewarding and successful career with a wonderful Law firm.

Candidates with experience or relevant job titles of; Portal Fee Earner, MOJ, Fee Earner, Legal Advisor, Qualified Solicitor, Public Liability Lawyer, Lawyer, PI Solicitor, Personal Injury Lawyer, Chartered Legal Executive, Personal Injury Caseworker, PI Caseworker, Personal Injury Fee Earner, PI Fee Earner, Solicitor may also be considered for this opportunity.

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