RTA Litigation Claims Handler

CRA Consulting; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

CRA Consulting seeks an RTA Litigation Claims Handler in Leeds. This role involves managing RTA claims, delivering exceptional customer service, and meeting individual and team targets. You will join a collaborative Legal Services team, with opportunities for flexible hybrid working and a range of benefits including pension contributions and employee discounts.

Benefits

9% employer pension contributions

50% off home, motor and pet insurance

Optional health and dental insurance

Electric vehicle lease scheme

Employee discounts and cashback offers

Qualifications

• Previous experience handling OIC and Fast Track RTA claims.
• Knowledge of OIC and MOJ Pre-Action Protocol.
• Comfortable working towards targets.

Responsibilities

• Manage a mixed caseload of litigated and non-litigated RTA claimant cases.
• Deliver excellent customer service and provide legal advice.
• Support the strategic development of the department.

Skills

Attention to detail

Customer service

Ability to work under pressure

Job description

We are evolving and embracing new opportunities across all areas of our business, with customers at the heart of everything we do. By joining our Legal Services team, you’ll work where empathy meets expertise. Our dedicated and diverse team supports clients through some of life’s toughest moments. You’ll experience a fast-paced, collaborative environment, with comprehensive training and tools to set you up for success.

The Opportunity

We’re currently recruiting for an RTA Litigation Claims Handler based at our Leeds office. This role can be offered on a permanent or fixed-term contract.

The Role

Reporting to the Dispute Resolution Team Leader, you will manage a mixed caseload of litigated and non-litigated RTA claimant cases, handling them from inception through to conclusion.

What You’ll Be Doing

Delivering excellent customer service and providing accurate legal advice in line with our policies and procedures.

Working towards individual and team targets while meeting service level agreements.

Maintaining a professional approach that reflects the values and ethos of the Legal Services department.

Supporting the strategic development of the department by promoting high standards and enhancing client experience through continuous improvement.

What We’re Looking For

Previous experience handling OIC and Fast Track RTA claims, ideally within personal injury, insurance, or law firm environments.

A working knowledge of the OIC and MOJ Pre-Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.

Comfortable working towards targets.

Able to perform well under pressure with excellent attention to detail.

We value our colleagues and offer a range of benefits designed to support your lifestyle:

9% employer pension contributions

50% off home, motor and pet insurance plus free travel insurance and breakdown cover

Optional health and dental insurance

Electric vehicle lease scheme offering tax efficiencies

Employee discounts and cashback offers

Plus many more perks

Ways of Working

Our hybrid working model offers flexibility, blending office and remote working. Typically, colleagues spend at least two days per week in the office, depending on role and team requirements.

Additional Information:

CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.

This RTA Claims Paraelgal vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.