RTA Litigation Claims Handler

Direct Line Group; Leeds; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

9% pension

Insurance cover

Health and Dental insurance

EV car scheme

Generous holidays

Share scheme

Employee discounts

Hybrid working

Job summary

Direct Line Group's Legal Services team in Leeds (Wharf office) is recruiting an RTA Litigation Claims Handler to join a fast-paced, client-focused environment. The role may be permanent or fixed-term, and involves handling a mixed caseload of litigated and non-litigated RTA claims from inception to conclusion, with support from the Dispute Resolution Team leader.

You will deliver high-quality customer service, accurate legal guidance, and work towards departmental targets while upholding the

Qualifications

• Experience handling OIC and Fast Track RTA claims in an insurance or law firm environment.

Responsibilities

• Handle a mixed caseload of Litigated and non-Litigated RTA claims from inception to conclusion.
• Provide high-quality customer service and correct legal guidance in line with policies.
• Work toward personal and department targets while meeting service level agreements.
• Support strategic development and maintain high standards to improve client experience.

Skills

OIC/MOJ Protocol knowledge

Client engagement

Targets oriented

Attention to detail

Job description

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you'll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life's toughest moments. It's a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you're ready for the challenge. You can find more details about DLG Legal Services on our website .

A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, and can be offered as permanentor fixed term contract.

The Role

Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.

What you'll be doing

Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.

You will work to achieve personal and department wide targets whilst adhering to our service level agreements.

We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values.

You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.

What We Are Looking For

• Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.

• Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous

• Able to engage effectively with clients

• Happy to work towards targets

• Able to work well under pressure and maintain attention to detail

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Ways of Working:

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like - and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-PK1 #Hybrid