RTA/EL /PL Claims Handler

Direct Line; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an RTA/EL/PL Claims Handler in a hybrid role that balances home and office work. You will manage a diverse caseload, providing expert legal advice and negotiating settlements while ensuring clients are informed and supported throughout the process. This position offers a dynamic work environment, where your contributions will help shape the future of legal services. Enjoy excellent benefits, including a performance bonus and a generous pension scheme, as well as the opportunity to work flexibly within a supportive team. If you are passionate about justice and ready to make a difference, we want to hear from you!

Benefits

Annual performance bonus

9% Private Pension

Discounts on insurance

Health and dental insurance options

EV car leasing scheme

Generous holiday allowance

Employee discounts

Cashback offers

Qualifications

• Experience with RTA/EL/PL claims in insurance or law firm.
• Knowledge of Pre-Action Protocols and relevant case law.

Responsibilities

• Manage a caseload of Claimant Employers Liability claims.
• Provide clients with accurate legal advice and negotiate settlements.

Skills

Claims Handling

Legal Research

Negotiation Skills

Communication Skills

Problem-Solving Skills

Education

Legal Executive

Solicitor

Tools

Case Management Systems

Lawtel

Job description

About us

Everyone deserves access to justice. That’s why, at DLG Legal Services, we’ve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance, personal injury, and property claims to contract and insurance disputes, keeping our customers at the heart of everything we do. You can find more details about DLG Legal Services on our website.

We currently have an exciting new opportunity to join our Litigation Team at DLG Legal Services as an RTA/EL/PL Claims Handler. This is a full-time, permanent position, based at our Bromley or Leeds office (hybrid working).

What you’ll be doing

Reporting to the Litigation Team Leader, you will handle a caseload of Claimant Employers Liability claims, Personal Liability claims, and unusual Road Traffic Accidents such as Pedestrian or Cyclist claims.

• Managing a client’s claim by applying the firm’s technical processes, accurately documenting activities, and recording time.
• Investigating the circumstances of incidents, assessing the value of claims, conducting legal research, reviewing evidence, and evaluating the prospects and merits of each claim.
• Providing clients with accurate legal advice, managing expectations, explaining decisions clearly, and ensuring fair treatment.
• Negotiating settlements on favorable terms, updating legal expenses providers, and ensuring instructions are followed.
• Drafting court documents, complying with court directions, preparing statements, instructing counsel, and managing costs.
• Handling cases efficiently to meet departmental targets and keeping clients informed proactively.
• Investigating conflicts, complaints, or potential negligence, and reporting them promptly.
• Maintaining good working relationships within the team and with external partners.
• Supporting departmental development and continuous improvement initiatives.

What we’re looking for

• Experienced Claims Handler, Legal Executive, or Solicitor.
• Previous experience with RTA / EL / PL claims, preferably within an insurance or law firm environment.
• Knowledge of Pre-Action Protocols, CPR, Practice Directions, relevant statutes, and case law related to accidents at work.
• Experience with Case Management Systems, knowledge of JC Guidelines for damages assessment, and research skills using resources like Lawtel.
• Strong communication skills.
• Good problem-solving skills and ability to work under pressure with attention to detail.

What we’ll give you

We value our people and their diverse perspectives, offering excellent benefits and flexible working options combining home and office work. Core benefits include:

• Annual performance bonus
• 9% Private Pension
• Discounts on home, motor, pet insurance, and free travel insurance with Green Flag breakdown cover
• Additional health and dental insurance options
• EV car leasing scheme
• Generous holiday allowance
• Share scheme, employee discounts, cashback, and more

Ways of Working

Our hybrid model offers flexibility, with most colleagues working in the office 2 days a week. We consider flexible options to suit your role. Read about our flexible working approach here.

Life at DLG

DLG is an equal opportunity employer committed to diversity and inclusion. We adapt our environment to support individual needs and recognize the value of diverse backgrounds and experiences. If you require adjustments during our recruitment process, contact our team for support.

Location: Bromley (BR1 1DP) or Leeds (LS1 4AZ)

Home Working: Hybrid model (2 days in-office, 3 days remote)

Working hours: 35 hours per week (Monday - Friday)

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#Hybrid